About Us
At All In Physiotherapy, Sport & Wellness, we are a growing multidisciplinary healthcare clinic in central Coquitlam. Our team provides physiotherapy, registered massage therapy, acupuncture, and clinical counselling in a modern, welcoming environment. We are committed to delivering outstanding patient care while fostering a supportive workplace where practitioners and staff enjoy working together.
We are currently seeking a friendly, dependable, and organized Medical Office Assistant to join our front desk team.
About the Role
As a Medical Office Assistant, you will be the first person patients interact with when they visit or contact our clinic. This role is ideal for someone who enjoys helping others, thrives in a busy healthcare setting, and can confidently manage multiple administrative tasks while providing excellent customer service.
Responsibilities
- Greet patients and visitors with a warm, professional attitude.
- Schedule, reschedule, and confirm appointments by phone, email, and in person.
- Process payments and assist patients with general billing and insurance questions.
- Submit and track direct billing claims for ICBC and extended health insurance plans.
- Maintain accurate patient information while protecting confidentiality.
- Work closely with practitioners to help keep schedules organized and appointments running smoothly.
- Complete administrative duties such as scanning, filing, faxing, and ordering or restocking office supplies.
- Keep the reception area and common spaces clean, tidy, and welcoming.
- Assist with laundry and help complete daily opening and closing responsibilities.
Qualifications
- Previous experience working in a multidisciplinary healthcare clinic (required).
- Experience using Jane App (required).
- Knowledge of ICBC and extended health direct billing procedures (required).
- Excellent verbal and written communication skills.
- Friendly, professional, and patient-focused approach.
- Strong organizational skills with the ability to manage multiple tasks.
- Comfortable working independently and as part of a team.
- Ability to handle confidential patient information with professionalism and discretion.
Pay: $18.25-$23.00 per hour
Application question(s):
- Do you have any experience with JaneApp? If so, how long?
- Do you have any experience billing ICBC and extended health insurance? If so, how long?
- Please describe your availability, including the days and times you can work, and the number of hours per week you are seeking.
Work Location: In person
