Job Title: Front Desk Manager
Location: 4472 Dawson Street Burnaby
We are seeking a reliable, organized, and professional individual to join our busy wellness clinic team as a Front Desk Manager. This key role involves overseeing the front desk staff, ensuring exceptional customer service, managing clinic operations, and contributing to a smooth and welcoming environment for our clients.
Key Responsibilities:
- Supervise, train, and support front desk staff to ensure outstanding performance and client satisfaction.
- Greet clients and visitors with a friendly, professional, and welcoming demeanour.
- Oversee the scheduling of appointments, maintaining an accurate and efficient appointment calendar.
- Handle patient follow-ups, including appointment reminders and post-visit communications.
- Order and manage inventory of clinic supplies, ensuring the front desk and clinic are well-stocked and organized.
- Create and manage staff schedules to ensure adequate coverage during operating hours.
- Answer phone calls, emails, and in-person inquiries, addressing client needs with care and professionalism.
- Manage incoming and outgoing mail and packages.
- Maintain a clean, organized, and professional front reception area.
- Address general inquiries and provide accurate information about the clinic's services and policies.
Requirements:
- Previous experience in a supervisory role, preferably in a healthcare, wellness, or customer service setting.
- Previous experience with Jane Clinic Management software is an asset
- Excellent communication skills, both written and verbal.
- Strong organizational and time-management abilities.
- Ability to multitask and handle a busy environment while maintaining a calm and professional demeanour.
- Attention to detail and a proactive approach to problem-solving.
- Experience in inventory management and scheduling is a strong asset.
What We Offer:
- Quarterly photoshoots and social media marketing campaigns.
- Generous staff discounts on supplements, services, and skincare.
- Quarterly in-person and online training sessions for professional growth.
- All statutory holiday weekends off.
Schedule and Compensation:
- Full-time, Monday to Friday, 10 AM – 6 PM.
- Competitive salary starting at $25.00 per hour.
If you are a team player with a positive attitude, strong leadership skills, and a passion for creating exceptional client experiences, we encourage you to submit your application. We offer a supportive work environment with opportunities for growth and development.
Only shortlisted candidates will be contacted.
Job Types: Full-time, Permanent
Pay: From $25.00 per hour
Job Types: Full-time, Permanent
Pay: From $25.00 per hour
Benefits:
Education:
Experience:
- Front desk: 1 year (preferred)
Work Location: In person
