Overview
We are seeking a professional, friendly, and customer-oriented Guest Service Representative to join our hospitality team. In this role, you will serve as the first point of contact for our guests, ensuring a warm welcome and a seamless guest experience throughout their stay. The ideal candidate is approachable, detail-oriented, and capable of delivering high-quality customer service in a fast-paced environment. Strong communication skills, professionalism, and a positive attitude are essential. Previous experience in hospitality, front desk, or customer service roles is preferred but not required, as full training will be provided.
Responsibilities
- Greet guests upon arrival and assist with check-in and check-out procedures in a professional and friendly manner
- Respond promptly to guest inquiries, requests, and concerns, ensuring high levels of customer satisfaction
- Manage reservations, cancellations, and modifications using the hotel management system
- Provide accurate information about hotel services, amenities, and local attractions to enhance the guest experience
- Maintain up-to-date and accurate records of guest interactions and transactions
- Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and service quality
- Handle phone calls, emails, and general front desk communications professionally
- Support daily administrative tasks including scheduling, filing, and updating guest accounts
- Uphold company hospitality standards by delivering consistent, courteous, and efficient service
Experience
- Previous experience in customer service, hospitality, or front desk roles is an asset but not mandatory
- Strong verbal and written communication skills with a friendly and professional demeanor
- Ability to multitask and stay organized in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Basic computer literacy and ability to learn reservation or management systems quickly
- Professional appearance and strong interpersonal skills
- Full training will be provided to ensure success in the role
Pay: $18.45-$33.65 per hour
Benefits:
- Employee assistance program
- Life insurance
Work Location: In person
