At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.
The Server will contribute to the overall success of Coast Calgary University Area Hotel by APA by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations in both the restaurant and banquets.
Responsibilities:
- Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per Pro Serve industry standards, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies
- Acts as an ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries
- Adheres to quality and industry standards when completing tasks
- Checks on guest satisfaction and follows up on requests where possible and appropriate
- Ensures the safety and security of the property, the ambassadors and guests when completing tasks
- Stocks supplies and maintains inventory levels
- Demonstrates a customer service attitude with internal/external contacts
- Other duties as required
Skills/Knowledge/Experience:
- Industry-specific certifications such as FOODSAFE and Pro Serve
- Hepatitis A vaccination is recommended
- Professional attitude and appearance
- Excellent communication, interpersonal, and customer service skills
- Cash handling experience an asset
- Ability to multi-task
- High attention to detail
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
Additional Skills:
- Secondary school diploma preferred
- Strong time management and organizational skills
- Knowledge of health and safety regulations
- Knowledge of menu items
- Ability to work as part of a team and independently
- Industry-specific certifications such as Food & Beverage Server an asset
- Workplace Hazardous Materials Information System (WHMIS) training an asset
- Able to work a flexible schedule, which includes evenings, weekends and holidays
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
