Location: Work from home within the Metro Vancouver or Fraser Valley regional districts
Job Type: Full Time, Monday to Friday 8:30AM-5PM
Industry: Financial Services
At True North, our mission is to help eligible Canadians obtain the Disability Tax Credit (DTC) and reclaim their unused tax credits and benefits. We are looking for diligent, reliable, and enthusiastic individuals to join our Case Representative team.
Your core responsibilities will include:
- Inbound and outbound correspondence (phone calls, emails, faxes) with key stakeholders to prepare your clients’ Disability Tax Credit application for submission to the Canada Revenue Agency.
- Send written letter requests to medical practitioners to ensure applications are completed and submitted within a timely manner.
- Provide frequent status updates to clients with the goal of keeping them informed on their claim status.
- Meet or exceed individual KPIs and objectives.
- Deliver exceptional customer service during every interaction.
- Maintain accurate customer records in a timely manner within our system.
Qualifications:
- Must reside and work within the Metro Vancouver or Fraser Valley regional districts.
- Strong verbal and written communication skills.
- Ability to multitask and manage your time effectively, think critically to problem solve and resolve conflict, adapt to change when required.
- A commitment to learn the eligibility criteria for the Disability Tax Credit and basic income tax knowledge.
- Medical industry and/or sales experience is considered an asset but not required.
What We Offer:
- Ability to work from home 100% of the time.
- Full-time position with set working hours, Monday to Friday 8:30AM-5PM.
- Incentive pay based on performance.
- Virtual training and onboarding support.
- Extended health and dental care.
- EFAP (Employee and Family Assistance Program) for our staff and their families.
We've worked hard to maintain the best customer experience and have received fantastic reviews (check them out yourself on Google, Facebook or the Better Business Bureau), and we're looking to continue with this level of customer service.
Curious about what it's like to work at True North Disability Services? Copy and paste this link to find out what our team members think!
https://www.youtube.com/watch?v=ZhbbtiTs8gA&feature=youtu.be
At True North, the health and wellness of our team is of the utmost importance. As a result of the pandemic, we adapted to offer remote onboarding, training, and working environments for our staff. This role offers the applicant the ability to work from home within the Metro Vancouver or Fraser Valley regional districts.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
- Work from home
Work Location: Remote
