WHO WE ARE
At KROON Electric, we specialize in delivering safe and reliable electrical solutions. We support end‑to‑end electrical contracting services across all sectors, backed by decades of experience. Powered by BCES Global, we offer the strength of a growing North American organization while staying true to our local roots, technical excellence, and our people‑first culture.
WHAT WE OFFER
- Career growth and structured development and advancement plans
- Ongoing technical training and mentorship
- 100% employer paid benefits
- RRSP matching
- Competitive compensation and comprehensive benefits
- A strong safety-first culture
- Opportunities to travel, take on new challenges, and grow within the larger organization
WHAT WE NEED
We are seeking a Technical Product & Implementation Specialist to be the primary customer-facing expert responsible for leading product operations related to our SaaS platform. This role manages client onboarding, training, configuration, demonstrations, and front-line support. The Specialist plays a key role in customer success, ensuring users adopt and effectively utilize the platform.
WHAT YOU WILL DO
Platform Implementation & Configuration
- Lead full-cycle platform implementations for new clients.
- Configure client instances including procedures, asset classes, forms, and equipment setups.
- Maintain platform configuration standards and ensure consistency across accounts.
Customer Support & Success
- Serve as the primary point of contact for our platform users.
- Provide front-line customer support and troubleshoot user issues.
- Escalate platform bugs or technical issues to the development team when needed.
Product Demonstrations & Sales Support
- Conduct software demonstrations for prospective clients.
- Support sales discussions by showcasing key platform workflows and capabilities.
Training & Onboarding
- Deliver user training sessions (remote or on-site).
- Develop onboarding materials and user guides.
- Support clients in adopting and optimizing use of the platform.
Product Feedback & Development
- Collect customer feedback and translate insights into feature requests.
- Collaborate with internal stakeholders and developers to enhance product functionality.
WHAT YOU BRING
- Background in Engineering Technology, Technical Support, SaaS implementation, or related field.
- Experience with client onboarding, software configuration, or customer support.
- Strong communication and presentation skills.
- Interest in electrical services and technical workflows.
- Ability to travel without restrictions.
- Fluent in both official languages considered is considered an asset.
This position is an existing vacancy.
We is committed to providing accommodations upon request throughout the recruitment process, in accordance with applicable provincial and federal human rights legislation.
As part of our hiring process, KROON may use technology, including AI‑enabled tools, to support screening and evaluation. All hiring decisions are made fairly, with human oversight, and in alignment with our commitment to equity and compliance.
