Job Title: Service Coordinator
Department: Service & Operations
Industry: Recreational Power Sports
About Us
We are a fast-growing recreational power sports company specializing in ATVs, UTVs, snowmobiles, and personal watercraft. Our team is passionate about outdoor adventure and committed to delivering exceptional service experiences that keep our customers riding.
Position Overview
We are seeking a highly organized and customer-focused Service Coordinator to manage the day-to-day operations of our service department. This role acts as the bridge between customers, technicians, and parts personnel to ensure efficient workflow, accurate scheduling, and outstanding customer satisfaction.
Key Responsibilities
- Schedule and coordinate service appointments for units including ATVs, side-by-sides, and watercraft
- Greet customers and accurately document service concerns and repair requests
- Create and manage repair orders in the dealership management system
- Communicate repair timelines, estimates, and updates to customers
- Order and verify parts availability in collaboration with the parts department
- Assist advisor with warranty claims are documented and submitted properly
- Maintain service records and follow up with customers post-repair
- Support the Service Manager in meeting departmental revenue and performance goals
Qualifications
- 2+ years of experience in service coordination, dealership operations, or related role
- Experience in power sports, automotive, marine, or recreational vehicle industries preferred
- Strong organizational and multitasking skills
- Excellent customer service and communication abilities
- Proficiency with dealership management software (experience with, Lightspeed, or similar systems is a plus)
- Basic understanding of mechanical terminology and service processes
- Ability to thrive in a fast-paced, team-oriented environment
Key Competencies
- Detail-oriented with strong follow-through
- Problem-solving mindset
- Professional and positive attitude
- Time management and prioritization skills
- Ability to handle customer concerns with empathy and efficiency
Why Join Us?
If you’re passionate about motorsports, enjoy helping customers, and thrive in a dynamic service environment, this is your opportunity to join a team that keeps the adventure going.
To Apply:
Submit your resume online or in person.
** Criminal record check is required.**
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
Work Location: In person
