Iluminai is seeking a junior customer support specialist to join our operations team.
The world of risk and compliance in the real estate sector is changing. Today's business environment is different. More complex. More connected. More volatile. More regulations. While this environment makes it much harder to predict where new risks will come from, we believe that it represents an opportunity for businesses to transform and innovate. We work with our clients to protect and strengthen their resilience to fraud and financial crime.
We are a technology start-up that dreams of fairness and fights crime through innovative approaches to data analytics. We're investing in growth and innovation to make the world a fairer place. Our people are supported by the right tools and technology to strengthen our business and stay at the cutting-edge of new techniques.
We are looking for a motivated individual to join our operations team as a junior customer support specialist. The ideal candidate will have a passion for problem solving and interacting with others, excellent communication skills, and an aptitude and desire to learn and grow in a fast-paced SaaS environment.
Responsibilities
- Serve as the first point of contact for customer inquiries and support requests via phone, email, chat, and other communication channels
- Troubleshoot and resolve customer issues, providing timely and effective solutions while delivering an exceptional customer experience
- Escalate complex or high-priority issues to the appropriate team members and collaborate to ensure resolution
- Maintain accurate records of customer interactions, support requests, and resolutions within internal systems
- Follow up with customers to provide updates, confirm resolution, and ensure customer satisfaction
- Contribute to team goals by adhering to company processes, service standards, and best practices
- Identify opportunities to improve customer experience, support processes, and internal documentation
- Assist with the creation and maintenance of customer-facing documentation, knowledge base articles, and support resources
- Continuously develop product knowledge and technical skills to provide effective customer support
Qualifications and Experience
- Post-secondary education
- Canadian citizen or permanent resident
- Excellent verbal and written communication skills
- Aptitude and attention to detail
- Familiarity with Microsoft Office (Word, Excel) or other online productivity tools
- Strong problem-solving skills
- Polite and friendly nature
Additional consideration will be given to those candidates who have French as a second language and/or in addition to the qualifications above possess a stronger technical background.
This is an on-site role at our head office in Kitsilano, Vancouver, BC, with a starting salary of $40,000/year, and three weeks vacation.
If you are passionate about technology and eager to gain valuable experience in the real estate sector, we want to hear from you! Join our team and be part of a dynamic and collaborative environment where your contributions are valued, and your potential is limitless.
Reach out to us with your resume and cover letter, highlighting what you feel you would be able to contribute to the team.
We’re looking forward to hearing from you soon.
Cheers,
Jesse Latham
CTO/Co-Founder, Iluminai
Pay: $40,000.00 per year
Benefits:
Work Location: In person
