Our client, a dynamic organization in the customer service and support industry, is seeking a dedicated Call Center Agent to join their team. As a Call Center Agent, you will be part of the Customer Support Department supporting diverse client needs. The ideal candidate will demonstrate empathy, coachability, and adaptability, which will align successfully in the organization.
Job Title: Call Center Agent
Location: Winnipeg, MB
Pay Range: : $17.50 – $20/hr
Shift: Must be available all 7 days of the week (Sun - Sat).
Shifts vary by client and can range from daytime (8:00 AM – 8:00 PM) to overnight (11:00 PM – 7:30 AM).
What's the Job?
- Handle inbound customer calls with professionalism and courtesy
- Assist customers with inquiries, complaints, and support issues
- Maintain accurate and detailed records of customer interactions
- Collaborate with team members to improve service quality
- Adapt to various client needs and shift schedules, including daytime and overnight shifts
What's Needed?
- Minimum 6+ months of call center or customer service experience (1 year preferred)
- Typing skills of 25+ WPM required (30+ WPM preferred)
- Background in hospitality, financial, or call center environments is highly preferred
- Ability to work all 7 days of the week, with flexible scheduling
- Strong soft skills including empathy, coachability, and adaptability
What's in it for me?
- Competitive hourly wages ranging from $17.50 to $20.00 for English roles and $21 to $25.50 for French roles
- Opportunities to work in a supportive and inclusive environment
- Potential for future remote work positions
- Engage in meaningful work supporting diverse clients and industries
- Gain valuable experience in a fast-paced customer service setting
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.
In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.
