About eDel Logistics
At eDel Logistics, we deliver convenience. As a growing Canadian logistics company, we specialize in middle-mile and last-mile transportation, providing reliable, technology-driven delivery solutions across the Greater Toronto Area and beyond. We are looking for a proactive, organized, and customer-focused Dispatcher to join our operations team.
Position Summary
The Dispatcher is responsible for coordinating daily delivery operations, ensuring drivers are dispatched efficiently, routes are monitored in real time, customer commitments are met, and operational issues are resolved quickly. This role requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities
Daily Operations
- Dispatch routes to drivers and ensure all routes leave on time.
- Monitor driver progress throughout the day using dispatch software and GPS.
- Respond to delays, breakdowns, accidents, and route disruptions.
- Maintain constant communication with drivers, customers, and internal teams.
- Ensure all delivery windows and service level agreements (SLAs) are achieved.
- Coordinate route changes and recovery plans when required.
Driver Support
- Conduct driver check-ins before, during, and after shifts.
- Ensure drivers have all required equipment, documentation, and route information.
- Assist drivers with navigation, delivery issues, and customer concerns.
- Escalate safety, compliance, or performance concerns to management.
- Monitor attendance and communicate staffing shortages promptly.
Customer Service
- Provide timely updates regarding delivery status.
- Handle customer inquiries professionally and efficiently.
- Work closely with clients to resolve service concerns.
- Maintain a high level of customer satisfaction.
Technology & Reporting
- Utilize dispatch and fleet management systems (Samsara, Amazon DSP software, GPS platforms, Microsoft Teams, etc.).
- Monitor driver performance and route completion.
- Maintain accurate operational records and dispatch notes.
- Prepare shift handover reports for incoming dispatchers.
- Generate daily operational reports and KPI updates.
Compliance & Safety
- Ensure drivers comply with company policies and customer requirements.
- Support safe driving practices and regulatory compliance.
- Report incidents immediately and assist with investigations.
- Maintain confidentiality of customer and company information.
Qualifications
- Minimum 2 years of dispatch or transportation coordination experience.
- Experience in last-mile logistics is highly preferred.
- Strong computer skills, including Microsoft Office and dispatch software.
- Experience using GPS and fleet management platforms.
- Excellent communication and organizational skills.
- Strong multitasking and problem-solving abilities.
- Ability to remain calm under pressure.
- High attention to detail and accuracy.
Preferred Experience
- Amazon DSP dispatch experience.
- Experience using Samsara or similar telematics platforms.
- Knowledge of GTA geography and routing.
- Customer service experience within transportation or logistics.
Key Competencies
- Strong decision-making
- Time management
- Critical thinking
- Leadership and accountability
- Customer-first mindset
- Team collaboration
- Adaptability in a fast-paced environment
- Attention to detail
Performance Expectations
Success in this role will be measured by:
- On-time dispatch performance
- Route completion rates
- Delivery success and DPMO performance
- Driver productivity
- Customer satisfaction
- Communication quality
- Accurate shift reporting
- Attendance and reliability
Pay: $19.00-$23.00 per hour
Work Location: In person
