Company Overview
We are a fast growing and one of Canada’s most exciting and Mexican QSR restaurant brands. We’re built on cutting edge food, great people, and a commitment to delivering incredible guest experiences.
Summary
The Business Development Manager is a hands-on role supporting franchisees and driving brand growth within their designated territory. Reporting to the Leadership Team, this role acts as the primary point of contact for franchise owners, ensuring they receive guidance on marketing strategies, operational procedures, and customer engagement. We are seeking a qualified and motivated individual to oversee operations across Ontario.
Duties and Responsibilities
The duties and responsibilities of this role include, but are not limited to, the following:
_ Franchisee Support_
Conducting weekly visits/calls, addressing concerns, and assisting with promotions, menu updates, and scheduling.
_ Marketing & Brand Growth_
Collaborating with Leadership Team and Franchisees on marketing to implement local store strategies, optimize online reviews, and enhance brand visibility.
_ Operational Excellence_
Performing store visits, audits, and training to ensure compliance with corporate policies and operational standards.
_ Customer Relations & Issue Resolution_
Managing customer feedback, handling complaints, and improving overall customer satisfaction.
_ New Store Openings_
Coordinating vendor setup, licensing, staffing, and training for franchisees launching new
locations.
_ Minimum Requirements_
- Ability to work independently and under pressure, in a fast-paced environment managing multiple tasks within deadlines.
- Food & Beverage (Restaurant) Experience
- Ability to travel as needed to different locations.
- Proficient in Microsoft 365.
- Strong work ethic and ability to anticipate needs of the franchisees.
- Organized and process oriented.
- Excellent communication skills, both written and oral including public speaking
- Previous work experience is an asset but not required
- Familiarity with the practices, routines and standards followed within the brand.
Ability to work as a team and professionally as you are representing the brand.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Mileage reimbursement
- Paid time off
Work Location: Hybrid remote in Brampton, ON
