Gyro Auto Group is seeking an organized, customer-focused CSI Leader to join our Service Department. This role plays an integral part in supporting the day-to-day operations of the department by managing customer satisfaction initiatives, processing warranty claims, and providing administrative support to Service Advisors, Dispatch, and management. The successful candidate will help ensure efficient operations while delivering an exceptional customer experience. This posting represents a current existing vacancy within our organization.
Key Responsibilities
- Manage Customer Satisfaction Index (CSI) activities, including customer follow-up and survey monitoring.
- Contact customers following service visits to gather feedback and assist in resolving customer concerns.
- Escalate customer issues to management and assist with achieving timely resolutions.
- Process and submit manufacturer warranty claims accurately and within required deadlines.
- Review warranty documentation to ensure compliance with manufacturer policies and procedures.
- Maintain warranty records and assist with warranty audits when required.
- Provide administrative support to Service Advisors, including customer communication, appointment coordination, and repair order assistance.
- Assist Dispatch with daily workflow coordination as needed.
- Follow up on outstanding repair orders, declined work, and customer inquiries.
- Coordinate customer transportation arrangements, including shuttle services or alternate transportation when required.
- Maintain accurate customer records and dealership documentation.
- Work collaboratively with technicians, advisors, dispatch, parts, and management to support the efficient operation of the Service Department.
- Assist with departmental projects and perform other duties as assigned.
What We're Looking For
The ideal candidate is someone who:
- Enjoys helping customers and supporting a busy team.
- Is highly organized and detail-oriented.
- Communicates professionally with customers and coworkers.
- Can work independently while managing multiple responsibilities.
- Takes initiative and is willing to assist wherever needed within the Service Department.
- Is committed to delivering an exceptional customer experience.
Experience:
- Customer service: 2 years (required
Don't just look for your next job, find the team you'll grow with!!
Who We Are?
Gyro is a family owned company and has been in business for over 50 years built on decades of experience. We strive to go above and beyond for our customers, not only by offering top-notch vehicles, but also by consistently distinguishing ourselves from the competition through unparalleled product knowledge, streamlined service, a collaborative team culture, and a business approach that reflects our dedication to excellence and community loyalty.
Gyro has always been committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement. We are fortunate to share a unique culture here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues: Humble, Hungry and People Intelligence. We invite you to consider joining our company and demonstrate your commitment to excellence.
At Gyro, we redefine the dealership experience by offering a multitude of exceptional benefits and perks:
- Competitive compensation ensuring your efforts are duly rewarded.
- Emphasis on work/life balance, recognizing the importance of personal time.
- Comprehensive training programs to continuously develop your skills and expertise.
- Mentorship and development opportunities to guide your career growth.
- Social Events: Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere
- Diverse Workforce: Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.
- RRSP: Our commitment to our team's future extends further with the introduction of a retirement plan. This investment not only demonstrates our appreciation for their hard work and dedication but also underscores our dedication to ensuring our staff's financial stability and security.
Please note that, as part of our hiring process, Gyro Auto Group may use AI-supported and interview recording tools to assist with recruitment, evaluation, and hiring decisions. These tools are used strictly for employment-related purposes to support consistency, fairness, and efficiency throughout the recruitment process, with all hiring decisions remaining subject to human review. Any information collected during the recruitment process will be handled in accordance with applicable privacy and employment laws, including Ontario legislation.
We thank all candidates for their interest; however, only individuals selected for an interview will be contacted.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Work Location: In person
