About the Role
The Customer Care Representative is the primary point of contact for customers, responsible for delivering accurate, timely, and professional support throughout the order lifecycle.
Key Responsibilities
- Respond to customer inquiries via phone and email with professionalism and clarity
- Process customer orders and prepare quotes with high accuracy
- Track and manage orders from placement through delivery
- Resolve issues related to orders, shipping, billing, and returns
- Maintain accurate records in company systems
- Collaborate with internal teams (Sales, Operations, Warehouse) to support customers
Qualifications
- 1–2 years of customer service experience (order processing preferred)
- Post-secondary education in Business or related field (preferred)
- Strong communication skills (written and verbal)
- High attention to detail and ability to multitask
- Comfortable using Microsoft 365 and order management systems
- Typing proficiency (~40 WPM); ability to adapt to new systems quickly
- Team-oriented, dependable, and customer-focused
Nice to Have
- Experience in B2B customer service or order management
- French language skills
- Early childhood or education industry experience
About Quality Classrooms
Quality Classrooms is a Canada-wide provider supporting learning environments with high-quality educational resources. We are committed to delivering excellent service and building strong customer relationships.
Job Types: Full-time, Permanent
Pay: $41,000.00-$41,500.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Ability to commute/relocate:
- Winnipeg, MB R3H 0N5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your typing speed?
- What would you like to be doing in 3-years?
- Which computer programs do you have experience with?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
