Overview
About Rain or Shine:
Rain or Shine Ice Cream is a local ice cream company in Vancouver, BC. We are fun, fast-paced, and customer-centric. We believe in creating a great product using fresh, natural, and sustainable ingredients sourced locally, seasonally, and organically whenever possible!
We exist to make our neighbourhoods happy. This is our ultimate goal and we strive to do this through all aspects of our company!
The Role
We’re looking for an enthusiastic and reliable leader to join our team as a Shift Leader! You’ll keep the team motivated, the store running smoothly, and every customer leaving with a smile.
Our work environment includes:
- Casual work attire.
- Opportunities for growth within the Company.
- A fun, supportive team environment.
- Unionized work place.
Responsibilities
Leadership & Team Support
- Set a positive example and coach team members with a respectful, supportive approach.
- Ensure tasks are divided fairly and rotate staff through all responsibilities.
- Train staff on menu knowledge and answer questions throughout the shift.
- Communicate shift status (inventory, staff updates, issues) to the incoming team.
Operations & Store Standards
- Maintain a clean, organized store and complete checklists required throughout the day.
- Monitor product quality – ice cream, cones, packaging, and more.
- Keep the menu board current and manage special orders.
- Coordinate with tradespeople and relay maintenance updates to management.
- Uphold all health and safety standards (Vancouver Coastal Health & WorkSafe BC).
Cash Handling & Till
- Complete closing float and prepare opening float.
- Restock change as needed.
- Flag low change levels and notify the manager.
Customer Service
- Deliver warm, welcoming, and consistent customer experiences.
- Manage a busy line calmly and efficiently.
- Ensure scoop size consistency across the team.
- Guide customers through the menu with confidence and enthusiasm.
Problem Solving & Decision Making
- Coordinate supply transfers between locations when inventory runs low.
- Make shift adjustments – push shifts, call team members on or off as needed.
- Make sound decisions in the Company’s best interest and know when to escalate to management.
Requirements:
- Previous experience in food service or a supervisory role is required.
- Strong communication skills and a calm, positive presence under pressure.
- Comfortable with cash handling and till operations.
- Reliable, punctual, and team-oriented.
- Strong work ethic.
- Food Safety certification (preferred).
- A genuine love for customer service.
- Availability to work at least 2 shifts per week, including weekend (Friday-Sunday) availability.
Pay: From $18.85 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- Store discount
Application question(s):
- Are you available to work 2 shifts per week including weekends?
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Food Safety Certification (preferred)
Work Location: In person
