We are looking for an experienced Service Writer to join our team! Our automotive repair shop has been in the Cowichan Valley for over 30 years and we have a strong and loyal customer base. The right candidate will possess an excellent work ethic, strong communication skills and have a fun and positive attitude. Our Service Writer is the front line of the business - they are responsible for coordinating customers' appointments and needs as well as keeping our mechanics busy in the shop. We are a small, 4 bay shop and our Service Writer needs to be comfortable working in close quarters with the rest of the team. Beyond the normal work stuff, we provide a guaranteed daily lunch hour, ice cream every Friday and monthly "staff nights".
Responsibilities:
- Maintain an appointment schedule.
- Punctual and considerate of our 8am - 5pm work day.
- Keep a clean and professional appearence.
- Wear company-provided work attire.
- Answering/returning phone calls.
- Show respect and courtesy to our customers - always smile and say hello, hold doors open etc...
- Preparing accurate estimates and communicate with customers about pricing for parts and services.
- Coordinating/ordering parts to ensure our mechanics are busy.
- Check-in with technicians to get progress reports.
- Maintain a clean work area.
- Check with customers to make sure they are satisfied with the work performed.
- Maintain and update in-house inventory.
Job Type: Full-time
Pay: $26.00-$32.00 per hour
Expected hours: 40.0 per week
Benefits:
- Company events
- On-site parking
- Paid time off
- Store discount
Flexible language requirement:
Ability to commute/relocate:
- Duncan, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to drive a vehicle with a manual transmission?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
