Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:
Inspire trust, build community and enable change.
Payments Canada — where our country connects: Payments Canada — Who we are
| Our culture
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
This is a highly collaborative HR Generalist opportunity designed to directly support and accelerate the impact of the HR Business Partner team. This role will serve as the central operational engine for the HRBP group, maintaining critical tracking workbooks, compiling localized team feedback, and coordinating core talent cycle milestones. Acting as a key liaison between HRBPs and our Centers of Excellence, you will ensure consistency, data integrity, and operational excellence across all client groups. This position offers deep exposure to workplace data tracking, process optimization, employee relations execution, and team readiness, making it an exceptional growth path for a developing HR professional looking to understand how enterprise talent strategies are implemented on the ground.
| A day in the life
Your responsibilities as the HR Generalist will include but are not limited to:
HRBP Enablement and Meeting Readiness
- Own and maintain the weekly HRBP Strategic Workbook by compiling data on turnover, leaves, performance timelines, and accommodations.
- Serve as the central hub for business meeting prep, building and formatting standardized, polished presentation decks for client groups.
- Coordinate with Centers of Excellence (COEs) and track meeting action items to ensure corporate initiatives and deliverables are seamlessly executed.
Workforce Data Tracking and Feedback Coordination
- Pull and organize localized engagement data (e.g., Peakon) to help HRBPs track team sentiment and flag potential burnout risks.
- Code and categorize qualitative themes from exit and stay interviews to identify localized retention and turnover trends.
- Validate localized reporting hierarchies and cost centers, partnering with HR Operations and HRIS to resolve any data discrepancies.
Employee Relations, Performance and Policy Triage
- Act as the first point of contact for routine policy and tool inquiries from employees and managers, escalating complex issues to the appropriate HRBP.
- Manage the tracking calendar and documentation pipeline for active Performance Improvement Plans (PIPs) to ensure milestone compliance.
- Support case management logistics by tracking return-to-work timelines, documenting accommodation frameworks, and organizing initial case timelines.
Program Support and Process Frameworks
- Partner with the HRBP team to map current workflows, building Standard Operating Procedures (SOPs) and tools to streamline service delivery.
- Maintain highly organized, secure, and up-to-date tracking logs and program documentation to support seamless information sharing.
- Provide research, data compilation, and coordination support for localized people initiatives and corporate program reviews.
| What you need to be successful
- Diploma in Human Resources Management or Undergraduate degree in Human Resources, Business, Organizational Development, or a related field.
- Minimum 5 years’ progressive experience working in Human Resources, with demonstrated experience in a generalist position, including benefits/leaves coordination, employee life-cycle services, recruitment and collaboration with internal stakeholders.
- Possesses sound foundational knowledge of applicable HR functions and related policies, procedures and legislation.
- Demonstrates strong ability to provide accurate and timely HR support to various lines of business within the organization.
- Possess comprehensive expertise in key HR areas such as recruitment, compensation, total rewards, performance management, and talent management.
- Demonstrated experience and proven ability to handle sensitive and confidential information with the highest level of discretion and professionalism.
- Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
| You will really stand out with
- Experience in the Payments Industry or Financial Services sector is a plus.
- Demonstrated continuous learning within most HR areas, CHRP/CHRL designation is considered an asset.
| Salary range
- Based on qualifications and experience: $73,500 to $122,500.
Please submit your application by June 26, 2026.
| What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up (if eligible)
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing
[email protected].
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
