POSITION TITLE: Scheduling Administrator
PROGRAM: Operations – Supportive Living
POSITION TYPE: Permanent, Full-time
HOURS OF WORK: 35 hours per week, Wednesday – Sunday (2:30pm – 10:00pm)
Additional hours will be required during peak times, which may require an adjusted work schedule in order to meet deadlines.
POSITION SUMMARY: The scheduler is responsible for preparing schedules and maintaining appropriate frontline staffing levels within our Supportive Living program. The Administrator possesses a positive attitude, is a reliable team-player, demonstrates excellent communication skills, solid customer service skills, efficient time management skills, strong attention to details and the ability to multi-task.
REPORTS TO: Program Manager, Operations – Post Discharge, Supportive Living & Alternative Living Care
KEY SERVICE RESPONSIBILITES AND SPECIFIC ACCOUNTABILITIES
- Manage staff scheduling supply and demand using workforce management systems (e.g., UKG / scheduling software).
- Coordinating the schedules to ensure proper coverage for the Supportive Living Staff, including late, appointments, sick, vacation and wellness, on call coverage, etc.
- Track and manage time-off requests in alignment with operational needs.
- Reviewing and verifying timesheets against current schedules.
- In coordination with Human Resources, arrange orientation and cross-training shifts for new staff and provide guidance on scheduling procedures and best practices.
- Working closely with the HR to ensure that staff have up to date training to pick up shifts
- Assisting with additional program administration, scheduling meetings within team, monthly and quarterly.
- Participating in community liaison meetings as required.
- Working collaboratively in a fast pace environment; using critical thinking to best accommodate the scheduling needs of the agency and the client population we serve.
- Providing excellent customer service by conducting call backs and responding to emails or texts in a timely fashion.
- Other duties as required.
QUALIFICATIONS AND SKILLS
- A university degree or diploma in human services area and/or an administrative and scheduling background.
- Successful candidate will have previous experience in calendar management including managing time and staff to ensure shifts are filled.
- Advanced proficiency in Microsoft Outlook, Word, Excel, and/or other calendar management or scheduling software programs is needed.
- Able to work effectively and efficiently in a deadline driven environment.
- Flexible and adaptable to support our supportive living 24/7 operations.
- Strong time management skills.
- You have worked in the mental health field for over two (2) years and have a deep commitment to and understanding of the recovery model.
- You demonstrate deep respect for the teams you support, your peers and community partners.
- You have an outgoing, friendly, and extroverted personality.
- Must be detail oriented, proactive mindset in order to stay steps ahead of calendar changes.
- Team player, self-motivated, and able to take direction.
- Possess strong critical thinking, sound judgement and problem-solving skills.
- Previous experience working in an interdisciplinary setting.
- A valid driver’s license and access to a reliable vehicle is required.
DISCLAIMER
The above statements are not intended be a thorough list of all responsibilities, additional duties and tasks may be assigned.
You may be exposed to emotionally charged and high-stress situations. You must demonstrate resilience, sound judgment, emotional regulation, and the ability to maintain composure and professionalism under pressure.
CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.
CMHA Calgary is a smoke-free work environment, there may be occasional exposure to second hand smoke from designated smoking areas nearby.
APPLICATION INFORMATION
Application closing date: The posting will remain active on the website until the positions are filled.
Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at [email protected]
Please include the reference #17072026 in your email subject line of your application.
We thank all applicants for their interest, however, only those considered for an interview will be contacted.
