If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!
Job Summary:
The Service Coordinator/Dispatcher serves as the primary point of contact between customers and field teams, handling incoming calls, troubleshooting issues, and providing basic technical support. When needed, they schedule service work, clearly communicate job details to field personnel, and ensure all required information is provided. The role also involves accurately documenting work performed and tracking outcomes.
Key Responsibilities:
- Manage and monitor daily service requests, ensuring balanced workload distribution to suppliers.
- Handle customer inquiries via phone and email related to service, maintenance, billing, and operations.
- Create, track, and follow up on work orders to ensure timely completion and customer satisfaction.
- Prioritize requests, escalate issues when necessary, and maintain visibility on urgent tasks.
- Coordinate preventive maintenance scheduling, ensuring completion within required timelines.
- Follow up on quotes, approvals, and ensure timely execution of approved work.
- Monitor work in progress and confirm completion with supporting documentation.
- Schedule and coordinate activities with customers, technicians, and internal teams.
- Reconcile supplier invoices and provide administrative support to call center operations.
- Adapt to changing priorities and assist team members with daily operations and scheduling.
Qualifications:
- 3 – 5+ years of dispatch or service coordination experience.
- Strong customer service orientation with excellent communication (written and verbal) skills.
- Highly organized with the ability to manage schedules and prioritize tasks effectively.
- Proactive problem-solver with strong critical thinking and attention to detail.
- Skilled in active listening and clear documentation of actions and instructions.
- Reliable, adaptable, and able to perform well under pressure in fast-paced environments.
- Demonstrates professionalism, self-control, and accountability.
- Bilingual (English/French) is an asset.
The salary range is $50,000 to $80,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.
This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.
Why work at GDI Ainsworth?
GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
Pay: $50,000.00-$80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Ottawa, ON K2E 7Z2: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have at least 3 to 5+ years of dispatch or service coordination experience?
Work Location: In person
