Job Overview:
Provides administrative support to the organization and serves as first point of contact for clients, visitors, community partners, and staff. Responsible for the day-to-day operation of reception services, telephone and electronic communications, records management, meeting coordination, and mail services while creating a welcoming, respectful, and inclusive environment for individuals accessing CMHA services.
Working within a community mental health setting, the Administrative Assistant will act with professionalism, judgment, discretion, and maintain confidentiality in accordance with privacy legislation and agency policies.
Experience and Knowledge:
- Minimum two years working in human services, health care or customer service field.
- Experience in a community-based, healthcare, mental health, or non-profit environment is also considered an asset.
Education: Minimum College certificate in administrative support services or equivalent.
Language: Bilingual (French and English) essential.
Responsibilities:
- Greet and assist visitors in a professional, welcoming and respectful manner.
- Answer, screen, and direct telephone calls in English and French.
- Provide general information regarding CMHA programs, services, supports, and community resources.
- Monitor visitor sign-in procedures.
- Respond to individuals experiencing distress by following established safety and escalation procedures.
- Provide administrative support to staff and departments across the organization.
- Assist with printing, scanning, document preparation, filing, and file management.
- Coordinate meetings, workshops, training sessions, and other events
Requirements:
- Must be able to legally work in Canada and provide proof of academic achievement.
- Must be able to provide proof of academic achievement.
- Must be able to provide a Police Records Check.
- Must be able to provide proof of vaccination status in compliance with agency policies.
TO APPLY:
Please submit a résumé by e-mail with the position title in the subject line to [email protected].
Please visit our careers page for the full work description: https://ottawa.cmha.ca/get-involved/career-opportunities/
The Canadian Mental Health Association, Ottawa Branch hires based on merit, is committed to equity, diversity, inclusion, accessibility and anti-racism, and provides a welcoming and inclusive workplace. CMHA Ottawa supports diversity and we welcome candidates from racialized groups, visible minorities, Indigenous Peoples, women, persons with disabilities, and persons who identify as 2SLGBTQ+.
We will provide accommodation to applicants with disabilities. If you require an accommodation(s) to participate in the application, interviewing, or selection process, please contact [email protected].
Vacancy Status Disclosure: The current posting is for an existing vacancy at CMHA Ottawa.
Statement on Use of Artificial Intelligence: CMHA Ottawa is committed to supporting a fair and equitable recruitment process. We do not use artificial intelligence (AI) to screen applicants for any positions. Decisions are made by the People and Culture team to ensure that each candidate is assessed on an individual basis. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $29.05-$30.39 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Vanier, ON K1L 8M3: reliably commute or plan to relocate before starting work (required)
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Language:
- French (required)
- English (required)
Work Location: In person
