Company Overview
Super 8 Winnipeg East is a hospitality-focused organization committed to providing exceptional guest experiences through genuine service, attention to detail, and a welcoming environment. Our hotel offers comfortable accommodations and personalized service to travelers, business guests, and visitors to the community.
Our team takes pride in creating a positive atmosphere where both guests and employees feel valued. We believe that great hospitality begins with great people, and we foster a supportive, respectful workplace where teamwork, professionalism, and growth are encouraged.
Job Overview
Now Hiring Guest Services Superstar!
(aka the face of our hotel, problem-solver extraordinaire and guest services champion)
Do you love meeting new people, creating a great first impression and turning everyday moments into memorable experiences? If so, we want YOU at the front desk!
We are looking to hire a front desk agent to join our team at Super 8 Winnipeg East. We have an opening for shifts 7am-3:pm and 3 pm -11 pm, with approximately 32-40 hours per week. You will have leadership skills to deliver the highest standards of excellence through Genuine Care for our guests. Co-workers appreciate the positive energy you bring to the team, as well as your ability to have fun while maintaining a high degree of professionalism. Your smile and attitude are infectious! This full time position includes some daytime, evening and weekends shifts as required.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently and accurately
- Manage phone systems with professionalism, providing accurate information and courteous assistance
- Handle guest inquiries, requests, and complaints promptly to ensure satisfaction
- Maintain accurate records of guest reservations, billing, and special requests
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences
- Provide information about property amenities, local attractions, and services to enhance guest stays
- Uphold high standards of phone etiquette and guest relations at all times
- Ensure front desk and lobby remains clean, organized and welcoming
- Prepare daily reports and end-of-day documentation and complete updates
- Verify accuracy of guest accounts, charges and postings and communicate important information to next shift during handover
Skills
- Proven experience in hospitality management or hotel front desk operations
- Strong customer service and problem-solving skills with a friendly, energetic attitude
- Excellent communication skills, both verbal and written
- Strong attention to detail and organizational skills
- Ability to handle guest relations professionally in a fast-paced environment
- Ability to work independently and manage responsibilities and be dependable
Join us as a Guest Services Agent to make every guest’s experience memorable! Bring your hospitality expertise, positive energy, and dedication to delivering top-tier service. If you enjoy working in a role that combines customer interaction with administrative responsibilities, please apply!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
Ability to commute/relocate:
- Winnipeg, MB R2J 3T3: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to legally work in Canada?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
