Maple Supply Chain Management Inc. is a leading professional in the realms of logistics, supply chain, and warehousing. We proudly serve an array of globally renowned brands and e-commerce platforms. While one of our core missions is to seamlessly connect businesses in Asia with the expansive North American market, our broader vision transcends this. We aspire to become the premier supply chain solution for both online and offline e-commerce and businesses worldwide. We are on the lookout for dedicated, honest, and hard-working individuals possessing a vibrant energy to add value to our dynamic team.
RESPONSIBILITIES:
- Build and maintain a solid enterprise customer database through proactive prospecting and qualified leads provided by the sales team.
- Develop and maintain strong relationships with enterprise (B2B) customers through regular communication and proactive follow-ups to ensure high customer satisfaction.
- Act as the primary coordinator between customers and internal departments, including Operations, IT, Finance, and Warehouse teams, to ensure smooth logistics operations and timely issue resolution.
- Coordinate cross-functional teams to manage customer projects, operational issues, and continuous process improvements.
- Monitor customer activities, maintain accurate records, and provide regular operational reports and forecasts to company leadership.
- Assist in developing and optimizing customer service processes, account management strategies, and internal workflows.
REQUIREMENTS:
- 1-2 years of experience in Supply Chain, Logistics, Account Management, Customer Success, or related industries.
- Excellent communication and interpersonal skills, with the ability to manage enterprise (B2B) customer relationships professionally.
- Proven ability to coordinate and collaborate across multiple departments to drive projects and resolve operational issues.
- Advanced Microsoft Excel skills are required, including functions such as XLOOKUP/VLOOKUP, Pivot Tables, SUMIFS, COUNTIFS, data analysis, and reporting. (Excel assessment will be part of the interview process.)
- Strong organizational skills with the ability to manage multiple priorities and follow up on tasks independently.
- High level of responsibility, ownership, and initiative in a fast-paced environment.
- Experience in logistics, warehousing, transportation, or supply chain operations is considered a strong asset.
- An entrepreneurial mindset with a strong willingness to learn, improve, and grow within the organization.
- Fluency in Mandarin and English.
This posting is for a current vacancy. Our hiring process does not involve the use of artificial intelligence to screen, assess, or select applicants.
We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $48,000.00-$55,000.00 per year
Benefits:
- Extended health care
- Life insurance
- Vision care
- Work from home
Application question(s):
- How familiar are you with Excel?
Language:
Work Location: In person
