UROSPOT: Freedom Provider (PTA)
Reports To:
Client Care Manager
Competencies
- Client Focus – Provides exceptional service to clients and creates a positive, supportive experience with every interaction. Consistently demonstrates the service standards expected of all UROSPOT employees.
- Attention to Detail – At UROSPOT, “love is in the details” is a core value. Demonstrates strong attention to detail and pursues quality in all aspects of work, regardless of workload or pace.
- Communication – A natural communicator and storyteller who expresses information with clarity, professionalism, and intention. Responds thoughtfully and appropriately in all situations.
- Compassionate – Demonstrates empathy, care, and support toward clients and colleagues. Contributes positively to the clinic environment with an attitude of gratitude.
- Adaptability – Adapts effectively to changing priorities, technologies, client needs, and operational requirements.
- Commitment to Health & Safety – Works in compliance with all applicable health and safety legislation, policies, and procedures.
- Professionalism – Maintains professional standards and a polished, client-focused presence in all interactions.
- Collaboration & Teamwork – Works cooperatively and effectively with others. Contributes to a respectful and positive team environment focused on shared goals.
- Charting Ability – Experience with charting and documentation is considered a strong asset.
Job Duties
- As a Freedom Provider, you are a passionate brand ambassador responsible for guiding clients through their treatment journey. You will create and maintain detailed client charts and records with accuracy and professionalism.
- Execute treatment protocols safely and effectively while ensuring a positive and comfortable client experience.
- Teach and reinforce breathing techniques, education, and treatment-related guidance for clients.
- Respect and protect the rights of clients, including privacy, dignity, independence, autonomy, and cultural or personal beliefs.
- Handle client comments, questions, and concerns in a professional and thoughtful manner.
- Use effective interpersonal skills to communicate sensitive or complex information appropriately.
- Maintain treatment and work areas in a clean, organized, and professional manner at all times.
- Monitor client progress and ensure records, charts, and reports remain accurate and up to date.
- Provide a consistently high standard of care, professionalism, and support for clients.
- Participate in training as a Physiotherapy Assistant (PTA) and perform related responsibilities as required.
Job Requirements
- PTA or RPN designation an asset. Applicants with a kinesiology or health and wellness background may also be considered.
- Maintains a polished and professional presence at all times.
- Minimum three years of experience in healthcare, wellness, hospitality, or a related client-focused environment.
- Ability to adapt to new technology and clinic software systems.
- Ability to maintain positive and professional boundaries.
- Strong verbal and written communication skills.
- Ability to work independently as well as collaboratively within a team environment.
- Valid First Aid and/or CPR certification.
Work Conditions
- Work in an uplifting wellness environment focused on helping clients gain confidence, freedom, and improved quality of life.
- Current clinic operations are Monday to Friday daytime hours.
- Occasional participation in marketing or community events may be required.
- Frequent interaction with clients, employees, management, and clinic ownership.
Acknowledgement and Agreement
UROSPOT is an equal opportunity employer committed to creating an inclusive and accessible hiring process. Reasonable accommodations are available upon request throughout the recruitment process.
Pay: $24.00-$26.00 per hour
Work Location: In person
