In this Customer Service Representative role, you'll be the bridge between our client's world-class products and the customers who depend on them. You'll manage inquiries from first contact to resolution, build lasting relationships, and work collaboratively across the company to make sure everything runs smoothly.
What You’ll Do
- Serve as the primary point of contact for customer inquiries — by phone, email, and other channels — delivering prompt, accurate, and friendly responses
- Follow orders from quote through to fulfillment, keeping customers informed every step of the way
- Identify customer needs and proactively offer solutions, product information, and alternatives
- Build genuine, long-term relationships with customer accounts through open, consistent communication
- Handle complaints with empathy and efficiency, resolving issues within agreed timeframes and following up to confirm satisfaction
- Generate and qualify sales leads, contributing to the team’s revenue targets
- Maintain accurate records of all customer interactions, accounts, and documentation
- Collaborate with colleagues across departments to improve processes and share insights
- Keep Senior Management informed of key issues and escalations in a timely manner
What We’re Looking For
- A patient, empathetic communicator who listens first and responds thoughtfully
- Highly organized with strong time management skills — you can juggle multiple priorities without dropping the ball
- Detail-oriented and accurate; you double-check your work and own your mistakes
- A team player who actively contributes ideas and supports process improvements
- Adaptable and willing to step up when the situation calls for it
- A professional who holds themselves to a high standard in every interaction — with customers and colleagues alike
We appreciate the interest from all candidates; however, we will be contacting only those that best fit our client’s requirements.
Terra Recruitment welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Pay: $24.00 per hour
Ability to commute/relocate:
- Bradford, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
Experience:
- Customer Service: 2 years (preferred)
Work Location: In person
