Speedy Auto Service is looking for a Customer Service Representative!
If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career.
As our Customer Service Representative, you will act as a brand ambassador and deliver a positive experience to all customers. In this position you will be responsible for serving customers in person, by email and via the telehone while following all procedures and policies.
A day in the life of a Customer Service Representative at Speedy Auto Service:
- Greet and welcome clients using the Speedy Customer Service Standards.
- Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
- Sell the Speedy Auto Services and provide outstanding customer service, in order to build strong and long-lasting relationships with clients.
- Communicate and interact with clients throughout the different technologies such as text messages, emails, online videocall, etc.
- As required, assign the work order to technicians.
- Print, review and educate customers on Scheduled Maintenance requirements specific to their vehicle, using applicable technology such as SSMS, Mitchell, etc.
- Set convenient appointments with the customers, based on the shop availability.
- Keep the customer database up to date to ensure efficiency.
- Other related tasks as required.
Our ideal candidate:
- High school diploma or GED required
- Strong customer service and troubleshooting skills
- Retail sales experience preferred
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel and e-mail
Why Speedy Auto Service?
Our motto “At Speedy, you’re a Somebody” doesn’t address our customers only, but concerns our team members too. With more than 65 branches across the country, Speedy Auto Service is part of the Fix Network, the largest automotive after-sales service network in Canada. Since 1956, Speedy Auto Service has been a trusted brand that consumers trust for their auto repair and maintenance needs.
At Speedy Auto Service, our employees are our top priority. We strive to attract, develop, and retain the best technicians and customer service personnel. We are committed to employment equity and the diversity of our community by creating an inclusive work environment.
If you want to take your career to a next level, Apply Now!
Location: 235 Bishop Drive, Fredericton, New Brunswick E3C 1B1
Job Type: Full-time
Experience:
- automotive industry: 3 years (required)
Work Location: In person
