Class Date: September 2026
Location: Dartmouth, NS (On-site, Shift Work - Days, Nights, Weekends, Holidays)
Full Time Permanent and Term positions are available.
Nature and Scope
Reporting to the MCC Operations Lead, the Communications Officer is responsible for the processing of requests for service for the provincial EHS system. In this role, you may be tasked with acting as a call taker or dispatcher during shift operations. The Communications Officer serves as the first contact with the caller and, as such, will often be called upon to calm and direct the actions of incoming callers pass on pertinent information and provide direction to responding agencies. You must possess the innate ability to perform several tasks at one time.
In a capacity covering a broad range of duties and responsibilities, the mission of the Communications Officer will be to contribute to the overall operational status of the Communication Centre as fully functional while meeting or exceeding customer/ patient expectations during assigned shifts.
The Communications Officer assists with the effective, indirect delivery of patient care, by aggressively following Deployment Plans, following standardized call-taking procedures and protocols including, the effective delivery of pre-arrival and post-dispatch instructions and through positive collaborative practice with all team members
As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Duties and Responsibilities
The position entails, but is not limited to the following:
Maintains high standards for health, safety, welfare and ethical behavior
Adheres to all policies, procedures, directives and Standard Operating Guidelines of agencies, institutional and regulatory bodies which are approved and/or adopted by the Centre
Responsible to fulfill various functions of the role including but not limited to, processing of incoming calls, dispatching of appropriate resources and handling general inquiries according to proper procedure
Responsible for maintaining a clean and organized workspace
Responsible to ensure the timely and accurate completion of required paperwork and reports
QUALIFICATIONS AND REQUIREMENTS
Education I Experience:
Minimum Grade 12
Current First Aid/CPR certification
Shift work experience an asset. Work shifts, including evenings, weekends and holidays
Ability to successfully complete specialized training provided by EMC
Paramedic licensure through the Nova Scotia College of Paramedics is considered an asset but not required
Experience as a Communications Officer/Dispatcher within a high-performance Medical Communication Centre an asset
Knowledge & Skills:
Ability to accurately type 25 words per minute.
Ability to work under pressure in a fast paced environment Excellence in customer service
Excellent communication and interaction skills
Must have functional working knowledge of computer software, including but not limited to Microsoft Office
Preference may be given to candidates who are bilingual
Responsible for using proper telecommunications technique and etiquette
