Join our Lease Maturity team at SCI Lease Corp; currently engaged in the leasing of Alfa Romeo, Chrysler, Dodge, Jeep, RAM and Maserati vehicles. Have the opportunity to jump into a fast paced and dynamic environment by becoming and critical team member in building and executing a lease maturity strategy designed to support our lessee and dealer experience while maximizing residual values and supporting in the design / maintenance of key business systems.
RESPONSIBILITIES
- Engage our Customers and Dealers to provide the optimal lease maturity experience whether in retaining a loyal, or in supporting a returning lessee
- Handle phone queues and email campaigns to collect and process any lease maturity inquiries, inspection requests and customer intent concerns
- Review lease returns to ensure all payments have been collected and wear and tear parameters have been properly disclosed, included any required adjustments
- Support in the distribution and initial follow up of the Lease Maturity Statement due to excessive kms or excess wear and tear
- Support in the collection of documents or further deficiencies required in processing a direct lessee buyout of their lease
- Handle all lease maturity customer inquiries
- Assist with lease extension requests
- Support Q&A in reviewing and issuing lease maturity statements and work with vendors to resolve errors in inspection reports
- Assist Quality Assurance team with lease maturity statement adjustment requests
- Other duties as may be assigned
BEHAVIOURAL
- Friendly and optimistic individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn new things
- Proactive problem solver with a mind for efficiency and quality
- Empathetic; able to relate to customers
- Solid team player who can also work independently
- Creative out of the box thinker
- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Leads by example
Open minded and able to adapt to change
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SKILLS & QUALIFICATIONS
- Customer focused
- Excellent communication, interpersonal and critical thinking skills
- Ability to manage regular interruptions to work-flow
- Strong time management, multi-tasking and organizational skills
- Aptitude for simple mathematical calculations
- Able to work under pressure within tight deadlines
- Able to handle large volumes of work
- Able to prioritize work
- Analytical, problem solving, and decision-making skills
- Teamwork
EXPERIENCE
- 1-3 years in an administrative/customer service role
- Previous leasing or automotive experience is considered an asset
- Salesforce is considered an asset
- Microsoft Office
EDUCATION
- Bachelor’s degree preferred
- Proficient written and verbal skills in English and French
REPORT TO: Team Lead, Lease Maturity
SALARY: $50,000 CAD - $55,000 CAD
