Location:
Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Calgary, AB, CA Montréal, QC, CA Vancouver, BC, CA
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Req ID: 55021
Jobs by Category: Health
Job Function: Health Solutions
Status: Full Time
Schedule: Regular
Description
Ready to help revolutionize healthcare for Canadians?
Our team and what we'll accomplish together
As a key member of the Home Health Monitoring Operations team at TELUS Health, you'll be on the frontlines of supporting patients and their care teams as they navigate the future of remote care. TELUS Home Health Monitoring has been trusted by Canadian health authorities for over 10 years, and the people behind our support operations are central to delivering on that promise every day.
In this fully remote role, your empathy, bilingual communication skills, and technical aptitude will directly shape the experience of patients managing chronic conditions and post-surgical recovery from the comfort of their own homes. Our platform enables clinicians to track patients' vital signs and health data using connected devices and digital tools - allowing care teams to optimize health outcomes, intervene early to prevent complications, and reduce unnecessary hospital visits. You'll be the human connection that makes all of that possible.
Our commitment: Better healthcare options for everyone. We leverage the power of technology to deliver better health outcomes for Canadians - and the people behind those interactions are what make it possible.
What you'll do
We are looking for a patient, bilingual communicator with a knack for problem-solving and a genuine desire to support patients and healthcare professionals. You'll be the go-to resource for patients and clinicians using TELUS Home Health Monitoring - helping them stay connected, stay informed, and stay home.
Here's how:
Patient & Clinician Support
Provide compassionate, bilingual support (English and French) to patients and healthcare clinicians via phone, email, and other communication channels
Guide patients through using the TELUS Health Monitor app, submitting vitals via Bluetooth-connected devices, and navigating their condition-specific health questionnaires
Support clinicians and care teams with platform navigation, patient onboarding, and care coordination questions
Deliver a consistently warm, professional experience that keeps patients comfortable and confident at home
Technical Troubleshooting
Assist patients with setup and use of pre-configured monitoring kits including tablets, blood pressure monitors, pulse oximeters, scales, and thermometers
Diagnose and resolve device and connectivity issues in plain, accessible language
Document issues and resolutions accurately in relevant systems
Identify recurring issues and flag trends to the operations team
Operations & Administration
Maintain detailed and accurate records of all patient and clinician interactions
Follow established workflows and protocols to ensure compliance and consistency
Manage workload independently in a fully remote environment
Collaborate with teammates and clinical liaisons to ensure seamless patient experiences
Qualifications
What you bring
Bilingual proficiency in English and French (written and spoken)
Strong communication skills with a patient, empathetic approach - especially when supporting seniors and those managing chronic conditions
Demonstrated ability to troubleshoot technical issues and explain solutions in plain language
Excellent organizational skills and high attention to detail
Proven ability to work independently and reliably in a remote environment
Flexibility to work rotating schedules across a 7-day week (Monday through Sunday, 8am–8pm EST), with your assigned work week being any 5 consecutive days, plus periodic on-call weekend shifts in addition to your regular schedule
Great-to-haves
Experience working with elderly populations or individuals managing chronic conditions
Background in healthcare, home care, or a regulated health environment
Previous customer service or technical support experience
Familiarity with remote patient monitoring or clinical workflows
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range: $20-$37
Performance Bonus or Sales Incentive Plan: 0%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
