Client Experience Coordinator
Part-Time | Remote | Approx. 10 Hours/Week | $21/hour
Dr. Shahana Alibhai, family physician, author and professional speaker, is looking for a highly organized and proactive Client Experience Coordinator.
Your primary responsibility is simple: deliver a world-class experience for every speaking client while making sure nothing falls through the cracks.
This is an ideal role for someone who loves organization, thinks ahead, takes ownership and knows how to use AI and technology to work efficiently. Visit Drshahana.com to learn more about what we do.
What You'll Do
Speaking & Client Experience
- Schedule prep meetings before speaking engagements
- Communicate with event organizers and track deadlines
- Confirm event details, AV requirements and logistics
- Ensure books and materials are shipped on time
- Create invoices and track deposits and payments
- Create event checklists and briefs
Travel & Logistics
- Coordinate flights, hotels and transportation
- Double-check dates, airports, connections and accommodations
- Create clear travel itineraries
- Reconfirm hotels, venues and key arrangements before travel
- Anticipate potential problems before they happen
Post-Event
- Collect photos and videos
- Request and track testimonials
- Complete thank-you and follow-up communication
- Complete our Feel Better Do Good process
- Ensure every event is fully closed out
Who We're Looking For
You are:
- Exceptionally organized and detail-oriented
- Proactive and comfortable taking ownership
- Warm and professional with clients
- An excellent communicator
- Reliable with strong follow-through
- Comfortable working independently
- Comfortable using ChatGPT and other AI tools
- Someone who sees what needs to be done and takes initiative
Previous experience in client experience, administration, event coordination, executive assistance or project coordination is an asset, but initiative and follow-through matter most.
Hours & Location
- $21/hour
- Approximately 10 hours per week to start
- Primarily remote
- Flexible part-time schedule
- Local candidates in Vancouver, Metro Vancouver and Fraser Valley are preferred.
- Opportunity for the role and hours to grow over time
How to Apply
Please send your resume and briefly answer:
- Dr. Shahana has a keynote presentation in Toronto in three weeks. The contract is signed, but nothing else has been organized yet. Walk us through what you would do from now until after the event to ensure Dr. Shahana and the client have a world-class experience.
We're looking for someone who sees what's coming, makes a plan and gets it done.
Job Type: Part-time
Pay: From $21.00 per hour
Expected hours: 10.0 per week
Benefits:
Work Location: Remote
