Part-Time Receptionist (17 Hours/Week)
Chaparral Physiotherapy & Massage & Mahogany Physiotherapy & Massage
Pay: $18.00–$20.00 per hour
Chaparral Physiotherapy & Massage and Mahogany Physiotherapy & Massage are looking for a friendly, organized, and customer-focused Part-Time Receptionist to join our team.
This position works between our Chaparral and Mahogany clinics and is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in providing exceptional customer service. The successful candidate must be flexible and willing to assist with planned vacation coverage and occasional last-minute sick day coverage when available.
As the first point of contact for our clinics, you'll play an important role in creating a welcoming experience for our patients while supporting our physiotherapists, massage therapists, chiropractors, and administrative team.
Key Responsibilities
- Welcome patients with a warm, friendly, and professional attitude
- Answer phones and respond to patient inquiries
- Schedule and manage appointments using our clinic software
- Process patient payments and submit direct billing to extended health insurance providers, as well as manage billing for private-pay, Workers' Compensation Board (WCB), and Motor Vehicle Accident (MVA) patients
- Assist patients with insurance, WCB, and MVA paperwork and processes
- Follow up with patients regarding appointments and patient satisfaction
- Promote clinic services and educate patients about available treatments
- Manage the clinic's daily laundry, including washing, drying, folding, and restocking massage linens and physiotherapy towels throughout the day
- Assist with light cleaning duties, shared among the reception team, to help maintain a clean, professional, and welcoming clinic environment
- Keep reception and common areas clean, organized, and well maintained
- Provide administrative support to the clinical team
- Perform other duties as required to support the smooth operation of the clinics
What We're Looking For
- Reception or administrative experience is preferred (healthcare experience is an asset)
- Experience with JaneApp is an asset
- Excellent computer skills and the ability to learn new software quickly
- Strong organizational and multitasking abilities
- Outstanding customer service and communication skills
- Professional, dependable, and detail-oriented
- Ability to work efficiently in a busy, team-oriented environment
- Willingness to learn clinic procedures, including direct billing to extended health insurance providers and the administration of WCB and MVA claims
- Experience working with extended health insurance billing is an asset
Schedule
Approximately 17.75 hours per week
Regular shifts:
- Monday: 2:00 pm – 8:00 pm
- Friday: 3:00 pm – 8:00 pm
- Saturday: 8:15 am – 3:00 pm
The successful candidate must also be willing to provide additional coverage for planned vacations and occasional sick days when available.
Why Join Our Team?
At Chaparral Physiotherapy & Massage and Mahogany Physiotherapy & Massage, our mission is to improve quality of life by providing exceptional care in a safe, friendly, and welcoming environment. We are passionate about delivering outstanding patient care while fostering a supportive, positive workplace for our team.
If you're looking for a rewarding part-time position where you can make a difference every day, we'd love to hear from you.
Learn more about us:
- chaparralphysio.com
- mahoganyphysio.com
Job Type: Part-time
Pay: $18.00-$20.00 per hour
Benefits:
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- reception: 1 year (required)
- Medical reception: 1 year (preferred)
Work Location: In person
