Ottawa Camping Trailers has a full-time opportunity for a Delivery Coordinator.
Overview:
As a Delivery Coordinator in an RV dealership, you will assist customers during vehicle delivery and follow-up after delivery to ensure an outstanding customer experience.
We offer:
A collegial work environment
Competitive Compensation: $23 - 30/hour, based on experience, with bonus potential + vacation pay
Group Benefits, RRSP Plan with employer match
Training in support of your role
Reports to: Service Manager
Key Responsibilities & Accountabilities:
Coordinate completed service units for customer delivery
Schedule customer pick-ups and ensure timelines are met
Verify all service work is completed and quality-checked prior to delivery
Review invoices, warranty claims, and paperwork for accuracy
Walk customers through completed service work at pick-up
Ensure vehicles are clean, organized, and delivery-ready
Communicate with service advisors, technicians, and parts staff
Track delivery KPIs and customer satisfaction metrics
Handle post-delivery follow-ups and resolve minor issues
Maintain accurate delivery records within the DMS/CRM system
Essential Skills & Qualifications:
High school diploma or equivalent.
Minimum 1 year’s experience in service/service management.
Knowledge of the RV industry is an asset, specifically an understanding of components and parts.
Automotive or customer service experience is preferred.
Must have proficient English communication skills.
Excellent communication skills.
Excellent customer services skills.
Problem solving and listening skills.
Attention to detail.
Knowledgeable in industry-specific software.
Ability to lift up to 50 lbs.
Ability to work independently and as a team member.
Leisure Days RV Group is Canada's largest RV dealership network, proudly operating over 25 dealerships across Ontario, Nova Scotia, and New Brunswick, with plans for sustainable growth.
Founded in 2003 with the opening of RV Canada in Ottawa, we have grown into a leading, sales-focused organization dedicated to driving results. Our scale and superior purchasing power enable us to provide customers with unmatched access to RV sales, rentals, parts, and services.
As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.
Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.
A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.
All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.
