Senior CRM Project Manager / Dynamics 365 CRM
On behalf of our client client, Procom is searching for a Senior CRM Project Manager / Dynamics 365 CRM for a 12-month role. This position is a hybrid position with 1 day onsite at our client’s Toronto, Ontario office.
Senior CRM Project Manager / Dynamics 365 CRM - Job Description:
Our client is undertaking a strategic modernization of its Microsoft Dynamics 365 CRM platform, including migration to the latest Dynamics 365 Cloud environment. This project involves overseeing multiple phases and go-live releases while ensuring strong stakeholder engagement and organizational adoption.
Senior CRM Project Manager / Dynamics 365 CRM - Responsibilities:
- Lead end-to-end planning, governance, and execution of the CRM modernization program.
- Manage a multi-phase transformation roadmap with three planned production go-live releases.
- Develop and maintain project plans, timelines, budgets, RAID logs, status reports, and executive dashboards.
- Coordinate program activities across business, technical, vendor, and executive stakeholder groups.
- Facilitate steering committee meetings and executive governance forums.
- Manage risks, issues, dependencies, escalation paths, and change requests.
- Oversee CRM migration activities including data conversion, integration, testing, deployment, and post-go-live stabilization.
Senior CRM Project Manager / Dynamics 365 CRM - Mandatory Skills:
- 10+ years of Project or Program Management experience.
- 5+ years leading CRM implementation, migration, or modernization initiatives.
- Demonstrated experience managing large-scale enterprise software transformation programs.
- Experience leading Dynamics 365 CRM, Salesforce, or enterprise CRM transformation initiatives.
- Strong executive presence and communication skills.
- Proven stakeholder management experience across executive, business, and technical audiences.
- Experience managing third-party vendors, implementation partners, and consulting organizations.
Senior CRM Project Manager / Dynamics 365 CRM – Nice-to-Have Skills:
- Experience leading Microsoft Dynamics 365 CRM migrations and cloud modernization programs.
- Experience with Salesforce, HubSpot, or other enterprise CRM platforms.
- Healthcare, regulatory, public-sector, association, or not-for-profit sector experience.
- Experience working within membership-based organizations.
- Prosci or similar Change Management certification.
Senior CRM Project Manager / Dynamics 365 CRM – Assignment Length:
This is a 12-month contract position.
Senior CRM Project Manager / Dynamics 365 CRM - Start Date:
ASAP.
Senior CRM Project Manager / Dynamics 365 CRM - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring onsite presence approximately once per week.
