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Answer incoming phone calls and respond to text messages.
- Assist patients with general questions about clinic services.
- Provide professional, friendly, and timely customer service.
- Route patient concerns to the appropriate provider when necessary.
- Schedule, reschedule, and confirm patient appointments.
- Send appointment reminders and follow-up communications.
- Coordinate patient intake and onboarding activities.
- Maintain accurate appointment records.
- Process medication refill requests according to clinic procedures.
- Assist with patient orders and service requests.
- Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed.
- Maintain accurate patient records and documentation.
- Update information within the clinic's electronic health record (EHR) and CRM systems.
- Organize digital files and administrative documents.
- Support general office administration and daily operations.
- Utilize the clinic's EHR, CRM, and phone systems efficiently.
- Learn new software and workflows during onboarding.
- Ensure accurate data entry and timely record updates.
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Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable handling patient information with professionalism and confidentiality.
- Proficient with Microsoft Office, Google Workspace, and cloud-based applications.
- Experience working in a US-based medical practice, wellness clinic, or healthcare organization.
- Experience with appointment scheduling, patient communication, and medication refill coordination.
- Familiarity with EHR and CRM systems.
- HIPAA knowledge or certification (training will be provided if needed).
- Experience supporting practices offering wellness services, hormone replacement therapy (HRT), GLP-1 medications, peptide therapy, or laboratory services.
- Previous remote work experience.
HOURS/WEEK:
- 40 hours per week
- Monday to Friday
- 9AM - 5PM Pacific Standard Time Zone
OFFER:
- Weeks 1–6: $4 USD/hour
- Weeks 7 onwards: $5 USD/hour
Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth
