Operations Support Administrator

JDI Logistics -
Saint John, NB

Apply Now

Job details

Full-time
$44,000–$65,000 a year
2 days ago

Qualifications

Customer service
Post-secondary education
Logistics
Microsoft Office
Administrative experience
Transportation management systems
Business
Accounting
Communication skills

Full job description

We are looking for a proactive and detail-oriented individual to join our Operations Support department. The successful candidate will play a vital role in supporting customer billing, account administration, and overall operational efficiency. They will be a key part of our team, ensuring accurate and timely service delivery. This role offers a competitive compensation package, comprehensive benefits, and excellent growth opportunities in a collaborative environment.

What We Offer:

We’re committed to supporting your success—both professionally and personally. Here’s what you can expect as part of our team:

Competitive compensation, including quarterly performance bonuses

Comprehensive benefits package; company-matched RRSP, health, dental, vision, prescription, life, and disability coverage

Wellness supports and employee assistance: fitness reimbursement, employee recognition, and company discounts

Workplace perks: free covered parking and an on-site fitness facility

Excellent learning, professional development, and career growth opportunities in a collaborative, high-performance environment using modern tools and systems

Salary Range: 44 - 65K

- Respond to customer billing, account, documentation, proof-of-delivery, reconciliation, and dispute inquiries in a timely and professional manner
- Support customer account administration, including set-ups, billing adjustments, voids/rebills, approvals, and required documentation
- Monitor automated AP/AR processes, including RPA reports, Kofax validation, exception checks, and follow-up on items requiring manual review
- Coordinate operational and administrative support, including shared inboxes, documentation, supplier/carrier support, cargo insurance certificates, onboarding logistics, and office coordination
- Identify opportunities to improve accuracy, and support further process and administrative efficiencies across the team

Post-secondary education in business administration, logistics, accounting, or a related field is required; completion of a related degree is considered an asset

Entry-to-intermediate administrative experience, preferably in logistics, transportation, finance administration, customer service, or a related operational environment

Strong customer service skills with the ability to respond effectively to internal and external inquiries

Excellent attention to detail, accuracy, organization, and follow-through

Strong systems aptitude and comfort working with Microsoft Office tools, shared inboxes, reporting tools, and business systems; experience with E1, TMS, Kofax, RPA-enabled processes, or similar systems is considered an asset

Ability to manage multiple priorities, follow established processes, and identify opportunities to reduce manual effort and improve administrative work

Clear communication skills, both written and verbal

Self-motivated, adaptable, and comfortable working in a fast-paced, team-based environment while supporting accuracy, efficiency, and continuous improvement

Apply Now

Job seeker tools

Employer Tools

Browse

Stay Connected