Summit Vehicle Storage and Airport Parking are growing Atlantic Canadian businesses focused on premium customer service, operational excellence, and innovative transportation and storage solutions. From indoor luxury vehicle storage to airport parking, shuttle services, fleet support, and maintenance solutions, Summit has built a reputation for reliability, professionalism, and convenience.
Horse Thief Vineyard is a modern vineyard and hospitality destination located on a fourth-generation family farm in Stewiacke, Nova Scotia. The vineyard combines premium wine experiences, retail, tourism, hospitality, and events into a welcoming and elevated guest experience.
Together, these businesses are creating exceptional customer experiences across tourism, hospitality, transportation, retail, and service industries.
This dynamic and multifaceted role supports the daily operations and customer experience of Summit Vehicle Storage, Summit Airport Parking, and Horse Thief Vineyard.
As the Customer Experience Manager, you will serve as one of the primary points of contact for customers, guests, corporate partners, and clients helping create a welcoming, organized, and professional experience across all businesses. This role blends office administration, customer service, retail sales, event support, ecommerce coordination, merchandising, scheduling, and corporate account management.
The ideal candidate is enthusiastic, highly organized, adaptable, and excited to grow alongside a fast-evolving group of businesses.
· Greet customers, guests, and visitors in a welcoming and professional manner. Deliver exceptional customer service in person, by phone, and through professional email communication.
· Maintain accurate digital records for vehicle storage, airport parking, retail operations, memberships, and customer accounts.
· Assist customers with bookings, storage services, airport parking reservations, retail purchases, memberships, and inquiries.
· Support retail wine sales, merchandise sales, and customer transactions at Horse Thief Vineyard. Assist with merchandising displays, product presentation, and seasonal retail setup.
· Coordinate schedules, bookings, deliveries, pickups, shuttle coordination, and service appointments
· Assist with organizing calendars, operational priorities, and team communications. Support day-to-day office organization and workflow management
· Assist with setup, coordination, and execution of vineyard events, tastings, weddings, dinners, corporate functions, and seasonal experiences
· Assist with shipping, packaging, ecommerce fulfillment, and online order coordination
· Ensure operational systems and filing structures remain accurate and organized
· Support a high-quality guest experience across hospitality, retail, tourism, and service operations
· Assist with accounts payable and receivable. Assist with invoicing, payment tracking, and financial organization. Support payroll administration using WagePoint.
Skills + Qualifications:
- Strong organizational and multitasking abilities
- Excellent customer service and interpersonal communication skills with a positive, professional, and adaptable attitude
- Strong written and verbal communication
- Ability to work independently and collaboratively
- Comfortable working in a fast-paced and evolving environment
- Strong attention to detail and problem-solving skills
- Ability to prioritize tasks and manage multiple business operations simultaneously
Experience with or willingness to learn:
- QuickBooks Online (QBO)
- Shopify ecommerce and POS systems
- Canva for marketing materials and visual content creation
- Google Suite & Microsoft Office
- Kinnovis booking and storage platform
- WagePoint payroll software
The ideal candidate is energetic, personable, organized, and excited to contribute to a growing group of businesses spanning hospitality, tourism, transportation, events, retail, and customer service. This person enjoys working with people, solving problems, and helping create seamless customer and guest experiences.
Compensation will range between $42,000-$50,000 per annum and will be based on experience, skills, and overall fit for the role. This position offers strong long-term growth opportunities within an expanding group of Nova Scotia businesses. If you thrive in a dynamic environment, enjoy creating exceptional customer experiences, and want to be part of innovative and growing Nova Scotia businesses, we’d love to hear from you.
Pay: $42,986.66-$55,319.11 per year
Benefits:
- Casual dress
- Company events
- On-site parking
- Store discount
Work Location: In person
