About Us
Good Earth Coffeehouse is one of Canada’s most beloved café brands, rooted in a commitment to quality coffee, wholesome food, and warm community spaces. We operate three thriving Calgary locations, and we’re growing. We’re looking for a passionate, experienced leader to join our ownership team as Operations Manager — someone who loves the café industry, develops great people, and drives results.
The Opportunity
As Operations Manager, you are the operational backbone of our three-location café group. You’ll work directly with ownership and lead a team of Store Managers and Supervisors across all locations. Your job is to ensure every café runs at its best — from the guest experience and team culture to labour efficiency and financial performance.
This is a hands-on leadership role for someone who thrives in the field, not behind a desk.
What You’ll Do
Operations & Performance
- Oversee daily operations across all three Good Earth Coffeehouse locations
- Conduct regular scheduled and unscheduled location visits to assess standards
- Monitor and drive key performance metrics: sales, labour cost, waste, and guest satisfaction
- Identify operational gaps and implement corrective action plans
- Ensure full compliance with Good Earth brand standards, food safety, and health regulations
People Leadership
- Directly manage and mentor each location’s Store Manager/Supervisor
- Support Supervisors in their development toward management-level roles
- Lead performance reviews, goal-setting, and performance improvement processes
- Partner with ownership on hiring, onboarding, and building succession plans
- Foster a positive, accountable team culture across all three locations
Financial Management
- Review weekly and monthly P&L reports for each location
- Manage labour scheduling and cost control strategies in collaboration with Store Managers
- Support ownership in budgeting, forecasting, and cost-reduction initiatives
- Analyze sales trends and recommend promotional or operational adjustments
Communication & Reporting
- Serve as the primary liaison between store-level teams and ownership
- Provide regular performance updates and escalate issues proactively
- Lead weekly management meetings with Store Managers
- Implement company-wide initiatives, promotions, and menu rollouts consistently across locations
What You Bring
Experience
- Minimum 3–5 years of experience in café, QSR, or food service management
- At least 1–2 years of multi-unit or senior management experience with direct reports
- Proven track record of improving operational performance and team engagement
Skills & Attributes
- Strong coaching and people development skills — you build leaders
- Financially literate; comfortable reading P&L statements and managing labour budgets
- Excellent communicator with ownership mentality and high accountability
- Calm under pressure with strong problem-solving instincts
- Detail-oriented and consistent in upholding brand and quality standards
- Valid driver’s licence and ability to travel between Calgary locations daily
Nice to Have
- Experience within a franchise café or coffee brand
- Food Safe certification (or willingness to obtain)
- Familiarity with scheduling and POS systems
What We Offer
- Competitive base salary commensurate with experience
- Performance-based bonus tied to location KPIs
- Health benefits package
- Complimentary café drinks and food on shift
- Direct access to ownership — decisions get made fast
- Real opportunity to grow with a scaling local café group
- A supportive, entrepreneurial work environment
Pay: $48,000.00-$58,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
Work Location: In person
