The Windfall Project, owned by Gold Fields, is located in northern Québec. By joining our passionate team, committed to creating lasting value beyond mining, you will have the opportunity to contribute to the construction and startup of a world-class mining project, one of the most ambitious in recent decades.
Gold Fields is a globally diversified gold producer with operations in Australia, South Africa, Ghana, Peru, Canada and Chile. At Gold Fields, we are committed to achieving an inclusive workforce and recognize that the diverse talent of our people will ultimately determine our growth, performance and success.
This is a role that offers you the opportunity to lead high-impact initiatives, collaborate with experts, and contribute to our growth in Québec. You will thrive in a dynamic environment where challenges and an exceptional workplace will support your professional growth.
Join the Windfall adventure!
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Reporting to the IT Superintendent, Specialist ITSM (Information Technology Service Management), ensuring the effective delivery of IT services through robust incident, problems, changes, and service level management processes. He or she will work a 5-2 schedule at the Montreal, possibility of teleworking.
Duties and responsibilities
- Lead the incident and problem management processes, ensuring rapid resolution and root-cause analysis to minimize business impact and escalation management (comms, restoration etc.), as per ITIL standards.
- Manage IT change and release governance processes to minimize service risk and operational disruption and provide required governance.
- Set and monitor service levels through effective service level agreements (SLAs).
- Supervise helpdesk and user support services, embedding a user-focused service culture, for effective problem management (RCA, KEDB, Optimization).
- Oversee the development and delivery of ICT user training to build digital capability and reduce user-generated incidents.
- Ensure ICT systems and data remain protected through robust security, access control, change & release governance and compliance measures.
- Demonstrate visible leadership and promote a strong safety culture;
- Actively participate in various organizational meetings;
- Ensure compliance with environmental, health and safety regulations and applicable legislation;
- Perform any other duties related to the position of Mine Planning Coordinator that are relevant to the successful completion of the project.
Required qualifications
- Bachelor's degree in IT, Computer Science, or related field;
- Least 3 years of experience in a similar position and 7 years of general experience;
- ITIL Foundation/Practitioner certification preferred;
- Hold a valid Class 5 driver’s license;
- Bilingual (French and English); will be required to communicate with Gold Fields staff and consultants who speak both French and English.
Basic skills
- Effective communication and stakeholder engagement.
- Crisis management
- Strong organizational and documentation skills
- Excellent communication skills;
- Flexible and open to change and constructive feedback;
- Strong organizational skills with the ability to identify and manage priorities;
- Sound judgment, critical thinking skills, and strong analytical reasoning abilities;
- Detail-oriented, with a high level of ethics and integrity.
Technical skills
- Knowledge of various processes in accordance with industry standards;
- Deep understanding of ITSM frameworks (ITIL), incident/problem/change management, and service level management;
- Proficiency in ITSM tools and platforms;
- Skills in KPI/SLA definition, monitoring, and delivery.
Please note that the masculine form used in this document refers to both men and women. The masculine gender is used without discrimination and for the sole purpose of lightening the text.
In accordance with the terms of the Act to modernize legislative provisions respecting the protection of personal information (commonly referred to as “Law 25”), Windfall Mining Group undertakes to use your contact information (telephone numbers, e-mail and mailing addresses) solely for the purpose of informing you of the status of your application and notifying you of the next steps in the process.
If necessary, Gold Fields Windfall may communicate your personal information to a third party, in order to pursue your recruitment file, within the limits permitted by law and subject to a confidentiality undertaking by the third party.
