The Kingfisher Pacific Resort & Spa who received the honours Best Island Resort Winner 2021, 2020 & 2018 - Times Colonist Victoria and Top Hotel Spa with the Canadian Spa and Wellness Awards 2021, is seeking a positive, team-oriented individual to join us as Night Auditor 2-3 nights a week.
Our Night Auditor oversees the front desk and has an overall presence for the resort during the overnight hours of 11:00pm – 7:00am.
Responsibilities include:
· Ensures the proper completion of all night audit duties and check lists
· Resolves guest problems quickly, efficiently, and courteously
· Registers, processes, and greets after hours arrivals promptly, welcoming them to the hotel
· Stays current with developments in the hotel by reviewing the communication binder and memo’s each shift; updates communication binder for next shift
· Ensures all customers establish credit upon check-in
· Verifies all information on reservations check-in; name, address, method of payment, etc.
· Effectively communicates with guests on noise complaints and issues
· Produces accurate and timely reports and correctly handles cash transactions.
· Accounting duties include verifying accuracy of transactions and completing daily revenue audits, posting transactions, performing end-of-day procedures, compiling and running statistical reports for all departments and transfer of information into our accounting system.
· Provides support to any guests needing assistance and deals with issues as they arise
· Acts as hotel liaison during night hours.
· Prepares nightly report detailing all overnight activities out of the ordinary in the nightly daily snapshot
· Assists with any guest issues that may arise during the shift, lends assistance as required and directed.
· Reports any deficiencies, damages or repairs required.
· Monitors fire and life safety systems and respond to any alarms.
· Assists with other duties assigned.
Qualifications
· Minimum 1 year Guest Services experience
· Front office computer knowledge
· Flexible and energetic with the ability to work under pressure
· Excellent communication skills
· Experience in Night Audit with an accounting background is an asset.
· Front Desk experience or related hotel experience is an asset
· Experience with Resort Suite is preferred but not required
· A good understanding of Microsoft Office is required.
· Responsible and conscientious, providing service, which meets our ten commitments
· Must be prepared to work overnight shifts and manage personal life accordingly
About Company: The Kingfisher Pacific Resort & Spa’s mission statement is to enrich the lives of our guests with a genuine Vancouver Island hospitality experience. We are an inclusive property and are committed to serving our guests to the best of our ability. Come work, play, ski, snowboard, hike, bike, boat, and kayak in the beautiful Comox Valley. We have years of award-winning achievements, including Hotel of the Year - 2023 BC Hotel Association, #1 in the Canadian Spa & Wellness Awards, Best Island Spa – 2021 in the Times Colonist Victoria, and Greatest Place to Work Winner – 2021 in the Comox Valley Record Reader’s Choice Awards
Job Types: Part-time, Permanent
Pay: From $20.50 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
