HVAC INSIDE SALES & WAREHOUSE ASSOCIATE
ABOUT AIRTEK ONTARIO
Airtek Ontario is a leading wholesaler specializing in high-quality HVAC equipment and home energy efficiency solutions. Serving contractors, dealers, builders, and service companies throughout Ontario, we are committed to providing exceptional products, outstanding customer service, and reliable technical support.
As our business continues to grow, we are seeking a reliable, motivated, customer-focused, and safety-conscious HVAC Inside Sales & Warehouse Associate to join our team in Richmond Hill, Ontario.
THE OPPORTUNITY
As our HVAC Inside Sales & Warehouse Associate, you will play an integral role in supporting our customers and daily operations. You will provide professional inside sales support by preparing quotations, processing customer orders, recommending products, and assisting contractors and dealers with their HVAC equipment and parts requirements. In addition, you will help maintain efficient warehouse operations by receiving shipments, organizing inventory, and preparing customer orders.
This position combines technical inside sales with warehouse responsibilities and requires someone who enjoys working with customers while also contributing to an organized, efficient warehouse environment.
The ideal candidate is someone who:
- Has a positive, professional, and customer-focused attitude.
- Enjoys building long-term relationships with customers.
- Possesses strong communication and problem-solving skills.
- Is organized, detail-oriented, and capable of managing multiple priorities.
- Works well independently while also contributing to a team environment.
- Is dependable, adaptable, and comfortable working in both an office and warehouse setting.
- Has previous HVAC wholesale or mechanical distribution experience and enjoys helping customers find the right solutions.
If you are looking for a rewarding career with a growing Canadian company and have a passion for customer service, HVAC products, and operational excellence, we encourage you to submit your resume along with a brief cover letter outlining why you would be an excellent addition to our team.
RESPONSIBILITIES
Your responsibilities include:
- Respond promptly and professionally to telephone, email, online, and walk-in inquiries from contractors, dealers, builders, and service companies throughout Ontario.
- Prepare accurate quotations for HVAC equipment, replacement parts, accessories, and related products.
- Process customer orders accurately and efficiently while ensuring product availability and timely delivery.
- Build and maintain strong relationships with existing customers by providing exceptional customer service and product support.
- Follow up on quotations, customer inquiries, inactive accounts, and sales opportunities to generate additional business.
- Assist customers in selecting appropriate HVAC products, accessories, and replacement parts based on their requirements.
- Recommend suitable alternatives when requested products are unavailable or discontinued.
- Coordinate with purchasing, warehouse personnel, and outside sales representatives to ensure efficient order fulfillment.
- Maintain accurate customer information, quotations, sales activities, and communications within the CRM and order management systems.
- Stay current on HVAC equipment, manufacturer specifications, product updates, promotions, pricing, and warranty information.
- Assist walk-in customers and contractors at the sales counter in a professional and courteous manner.
- Receive, inspect, verify, and record incoming shipments for accuracy and quality.
- Pick, pack, stage, and prepare customer orders for pickup or delivery.
- Organize, maintain, and replenish warehouse inventory to ensure a clean, safe, and efficient work environment.
- Assist with loading and unloading deliveries while following safe material handling procedures.
- Perform regular inventory counts and promptly report discrepancies, shortages, or damaged products.
- Process product returns, warranty items, transfers, and inventory adjustments as required.
- Maintain a clean, organized, and safe warehouse in accordance with company policies and workplace safety standards.
- Perform other duties as assigned by Management, including occasional assistance at affiliated locations or special projects.
QUALIFICATIONS
The successful candidate will possess:
- Minimum two (2) years of inside sales, counter sales, customer service, or wholesale distribution experience, preferably within the HVAC industry.
- Previous experience working for an HVAC distributor, mechanical wholesaler, plumbing wholesaler, building supply company, or similar industry is strongly preferred.
- Working knowledge of residential and light commercial HVAC equipment, including heat pumps, furnaces, air conditioners, ductless systems, air handlers, thermostats, indoor air quality products, accessories, and replacement parts.
- Experience preparing quotations, processing customer orders, and supporting contractor or dealer accounts.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Experience using CRM, ERP, or order entry software. Experience with Zoho CRM and QuickBooks is considered an asset.
- Ability to learn new products, systems, and technologies quickly.
- Ability to work independently while contributing effectively within a team environment.
- Physically capable of lifting up to 50 lbs and performing warehouse duties throughout the workday.
- Forklift certification or previous forklift experience is considered an asset.
WHAT WE OFFER
- Competitive salary based on experience and qualifications.
- Performance-based incentive opportunities.
- Comprehensive onboarding and ongoing product training.
- Opportunities for career advancement within a growing organization.
- A professional, supportive, and collaborative team environment.
- Stable, full-time employment with a well-established and expanding company.
WORK SCHEDULE
- Full-time, Monday to Friday.
- Occasional evenings or weekends may be required during peak business periods.
COMPENSATION
Pay: Commensurate with experience and qualifications.
WORK LOCATION
Richmond Hill / Markham, Ontario
Candidates must be able to commute reliably to the workplace.
LANGUAGE REQUIREMENTS
- Fluent in spoken and written English (required).
- Second language considered an asset.
EXPECTED START DATE
As soon as possible.
Job Type: Full-time
Pay: From $42,000.00 per year
Benefits:
- On-site parking
- Store discount
Experience:
- HVAC: 1 year (preferred)
- Customer service: 1 year (preferred)
- Mechanical knowledge: 1 year (preferred)
Language:
- another language (preferred)
Licence/Certification:
- Forklift Licence (preferred)
Work Location: In person
