About TenjaGo
TenjaGo is a Calgary-based cloud bookkeeping and accounting firm built to make everything “financial” easy for Canadian small businesses. Founded by Chartered Accountants who saw firsthand how old-school bookkeeping was holding entrepreneurs back, we deliver monthly cloud-based bookkeeping, GST filings, reconciliations, and financial reporting — paired with unlimited support — so our clients can spend less time on receipts and more time growing their businesses.
We believe we’re all born to connect. That belief shapes how we hire, how we work, and how we show up for the small business owners who trust us with their books.
The Opportunity
We’re hiring an Executive Assistant / Client Service Manager to be the connective tissue between our leadership team and our clients. This is a hybrid role by design: roughly half of your time will be spent supporting our leadership team with the kind of high-trust executive work that keeps a growing firm running smoothly, and the other half will be spent as a trusted point of contact for our clients — making sure their questions get answered, their onboarding feels effortless, and their experience with TenjaGo is the best part of their week.
If you’re the person friends describe as “unreasonably organized,” you genuinely enjoy small business owners, and you can switch fluidly between calendar Tetris and a thoughtful client email — we want to meet you.
What You’ll Do
Executive Support (~50%)
- Own and protect the calendars, inboxes, and travel logistics of the leadership team.
- Prepare agendas, take meeting notes, and chase down action items so nothing falls through the cracks.
- Draft and proofread internal and external communications on behalf of leadership.
- Coordinate team events, offsites, and the quiet behind-the-scenes work that keeps a remote team feeling connected.
- Build and refine internal processes so the same problem doesn’t need solving twice.
Client Service (~50%)
- Serve as a warm, professional first point of contact for clients — by email, phone, and video.
- Lead client onboarding: gather documents, set up accounts, and make the first 30 days feel effortless.
- Triage incoming client requests and route them to the right person on the bookkeeping team.
- Track client communications, follow-ups, and renewals so nothing slips.
- Spot friction in the client experience early and bring ideas to leadership for how to fix it.
What We’re Looking For
- 3+ years as an Executive Assistant supporting senior leaders, ideally in a professional services or small business environment.
- Demonstrated client-facing experience — you’ve managed relationships, onboarded clients, or run an account management function and you’re comfortable being the friendly face of a brand.
- Familiarity with bookkeeping or accounting context. You don’t need to be a bookkeeper, but you should be comfortable around financial terminology and accounting software (QuickBooks Online and/or Xero a strong plus).
- Availability during Canadian business hours (Mountain Time core), with the discipline to thrive in a fully remote setting.
- Fluent in Google Workspace and Microsoft 365. You can build a clean doc, a useful spreadsheet, and a calendar invite that doesn’t need a follow-up.
- Exceptional written communication. Clear, warm, professional — the kind of email a client is glad to receive.
- Discretion and judgment. You’ll see sensitive information about clients and the business; we need to trust you completely.
Nice to Have
- Experience working in a CPA firm, bookkeeping practice, or other professional services environment.
- Familiarity with practice management or client-portal tools (Dext, HubSpot, or similar).
- A track record of building or improving internal processes in a growing team.
Why TenjaGo
- Fully remote across Canada — work from wherever you do your best thinking.
- A small, ambitious team that genuinely likes each other and the clients we serve.
- Real ownership of your work and visible impact on how the firm runs and grows.
- Founder-led culture grounded in connection, honesty, and a refusal to take ourselves too seriously.
Pay: $20.00-$30.00 per hour
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
