Vita Psychology Centre
We are seeking an outgoing, detail-oriented, efficient person to join our amazing Admin Team in providing front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us! Fluency in spoken Punjabi is required, as you will sometimes communicate with Punjabi-speaking clients.
Pay: $21/hour
Shifts: the position will begin part-time (20-25 hours/week) with a potential to increase hours
This role will report to the Clinic Owner
About Us
Vita Psychology Centre is a growing group practice serving the Brampton and Mississauga communities. Over the past two years, we have built a strong foundation as a trusted clinic offering high-quality, culturally responsive care.
Our team includes psychologists and psychotherapists who are committed to providing thoughtful, evidence-based support across a range of mental health concerns. As we continue to expand, we are focused on building a team of clinicians who value collaboration, clinical excellence, and ongoing professional growth.
Our clinic is located in a modern, thoughtfully designed space at Hurontario Street & Courtney Park, created to support both client comfort and clinician well-being. Take a tour of our office! (youtu.be/jFpAbHo9Z80)
Our Vision
We are passionate about destigmatizing mental health and helping people learn to love the life they’re living by supporting their mental health needs and empowering them towards positive change.
Our Core Values
Authenticity
Client-Centered Care
Cultural Responsiveness
Integrity & Accountability
To Succeed in This Role:
- You must have a passion for helping others as you will be the primary point of contact, communicating with and greeting our clients when they walk through our doors.
- You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic.
- You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset.
- You are able to use technology platforms, such as Google Workspace Apps and Jane App (practice management software)
Qualifications
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
- Must be able to speak and understand Punjabi fluently
Responsibilities
- Supporting Psychologists, Psychotherapists, and Interns with client bookings, payments, administrating intake & consent forms, etc.
- Client support: welcoming clients to the office, answering client calls and emails, processing payments at the end of sessions
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Maintenance of office area, office supplies, and clinical files
- Claims confirmations from Insurance companies
Skills & Attributes of our ideal candidate….
- Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients, with patience when dealing with challenging clients
- Confidence to share ideas and constructive feedback to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office, Google Drive, Gmail, Dropbox, Windows in a work environment
- Knowledge of JaneApp practice management and scheduling software is an asset
Application Process:
In addition to submitting a resume and cover letter:
- Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results through your submission.
We thank all applicants for their interest: Only those under consideration will be contacted.
For more info on our practice, check out our website:
Pay: From $21.00 per hour
Benefits:
Education:
- Secondary School (required)
Experience:
- Administrative: 1 year (preferred)
- Client Care: 1 year (preferred)
Language:
Work Location: In person
