About us:
Mammoth Equipment & Exhaust Inc. has been growing since 1974, with operations in Australia, New Zealand, Canada, Mexico, and Argentina. We design custom and universal solutions for the mining, transport, rail, industrial, agriculture, and marine industries — helping equipment run longer, perform better, and operate more safely while protecting people and the environment.
We are looking for a Field Technical Specialist to support our growing team. This is a highly hands-on role combining technical field work, mechanical troubleshooting, technical reporting, and direct customer engagement. The successful candidate will spend significant time at customer sites and travel extensively across Canada.
Key Responsibilities
Technical Field Support
- Conduct 3D scanning and fitment verification on customer equipment.
- Prepare detailed fitment reports using measurements, photographs, and field observations.
- Conduct thermal audits, equipment audits, and product validation.
- Review technical drawings and provide practical field-based design feedback.
- Collect and document field data to support engineering and product development.
- Communicate field requirements, installation challenges, and customer feedback to the engineering and product teams.
- Support the introduction and validation of new products in the field.
Mechanical and Hands-On Support
- Confirm product fitment and support product installation at customer sites.
- Perform SCR rebuilds and component assemblies.
- Validate installation procedures and identify opportunities for improvement.
- Diagnose and troubleshoot fitment, installation, and product-performance issues.
- Work safely on and around surface and underground mobile equipment.
- Conduct Fire Mitigation Inspections and other equipment inspections as required.
Customer Support and Opportunity Development
- Build strong working relationships with customers throughout the region.
- Act as a technical point of contact for field-related questions and issues.
- Resolve customer concerns proactively and professionally.
- Identify and communicate potential sales, product, and customer-growth opportunities.
- Represent Mammoth professionally while working at customer and mine sites.
Qualifications and Experience
- Background in mechanical engineering, manufacturing engineering, mechanical technology, heavy equipment, or a related technical field is preferred.
- Strong mechanical aptitude and hands-on field experience.
- Experience working with mining, heavy mobile equipment, industrial equipment, or similar machinery is strongly preferred.
- Ability to read and interpret technical drawings and participate in design reviews.
- Strong technical writing, reporting, and documentation skills.
- Strong customer-facing communication skills.
- Ability to troubleshoot problems independently and make sound decisions in the field.
- Comfortable working independently, including at remote customer locations.
- Valid driver's licence and ability to travel extensively.
Technical Skills
The successful candidate should be comfortable using common hand tools and precision measuring equipment, including:
- Vernier calipers
- OD/ID calipers
- Circumference tape
- Tape measure, including measurements to 1/32"
- Depth gauge
- Level
- Square
- Angle finder
Experience with 3D scanning equipment is considered an asset.
Health and Safety
Safety is a fundamental requirement of this role.
The Field Technical Specialist will:
- Participate in Field Level Risk Assessments (FLRAs), toolbox talks, and customer site safety processes.
- Follow Mammoth's Zero Harm expectations, Safe Work Procedures, and all applicable customer-site requirements.
- Use required personal protective equipment and fall-protection equipment.
- Follow established procedures when working on or around mobile equipment.
- Stop work and escalate concerns when conditions cannot be made safe.
Compliance with Mammoth and customer health and safety requirements is a condition of employment.
Physical and Work Requirements
This is an active field-based position. The successful candidate must be able to perform the essential duties of the role, including:
- Crouching, bending, climbing, and accessing equipment in confined or restricted areas.
- Safely climbing mobile equipment using designated ladders, stairs, and walkways.
- Lifting and carrying equipment or components weighing up to 50 lbs.
- Using hand tools and precision measuring equipment.
- Wearing required PPE and respiratory or fall-protection equipment where required.
- Working in industrial, mining, plant, and shop environments that may involve high noise levels, dust, and extreme temperatures.
- Travelling extensively to customer and work sites, including multi-day and overnight travel.
A company work truck is provided for business travel as required.
We are looking for someone who wants to develop with the business — not simply fill a position.
How to Apply
Please submit your resume and a tailored cover letter explaining how your technical experience, mechanical aptitude, and field experience align with this position. Candidates will also be asked to complete the survey questions included in the Indeed application.
You can also apply through Mammoth's careers page at mammothequipment.ca/careers.
We will contact candidates who are selected to advance in the recruitment process. Thank you for your interest in Mammoth Equipment & Exhaust Inc.
Pay: From $80,000.00 per year
Benefits:
- Company events
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Headingley, MB R4H 0A9: reliably commute or plan to relocate before starting work (required)
Experience:
- Field Service Technical: 2 years (preferred)
Willingness to travel:
Work Location: In person
