About Us
Cycle City is one of Vancouver’s leading bicycle rental and tour companies, committed to helping locals and visitors explore the city on two wheels. We’re passionate about cycling, sustainability, and creating memorable experiences for everyone who walks through our doors.
We’re looking for a friendly, reliable, and proactive Rental Advisor to join our team for the upcoming season. If you love bikes, people, and the outdoors, this could be the perfect fit!
About the Role
As a Rental Advisor, you’ll be the face of Cycle City — welcoming guests, setting them up with the perfect ride, and ensuring every customer leaves with a smile and a safe, well-fitted bicycle. You’ll also help keep the shop running smoothly by maintaining an organized and professional environment.
Key ResponsibilitiesCustomer Service & Rentals
- Welcome customers to the shop and guide them through the rental process.
- Explain rental options, complete contracts, and process payments using Point of Sale (POS) systems.
- Fit customers to appropriate bikes, and accessories, ensuring safety and comfort
- Explain safe riding practices and best methods for locking and securing bikes.
- Provide clear route directions and local cycling tips to enhance the customer experience.
Shop Operations & Maintenance
- Keep the rental and retail space clean, tidy, and well-organized.
- Safely retrieve and store bicycles using proper lifting and storage techniques.
- Restock and maintain shop displays to ensure a welcoming environment.
- Assist with general cleaning, organization, and supporting coworkers during busy periods.
- Use downtime effectively by preparing bikes for tours, assisting with returns, or helping in the retail area.
Teamwork & Support
- Work collaboratively with fellow staff to ensure a seamless rental process.
- Communicate effectively to maintain smooth operations during busy times.
- Take initiative to identify and complete tasks that support the team and improve efficiency.
What We’re Looking For
- Excellent communication and customer service skills.Friendly, energetic, and positive attitude — especially under pressure.
- Strong attention to detail and commitment to safety.
- Ability to lift and move bikes safely (35lbs min. overhead)Comfortable working both independently and as part of a team.Basic knowledge of bikes and cycling is an asset (training provided).
- Experience with POS systems (Lightspeed) and online booking platforms (Fareharbor) is an advantage.
Why Join Cycle City
- Work in a fun, active, and supportive environment.
- Be part of a passionate team that loves cycling and community.
- Employee discounts on rentals and gear.
- Opportunities for growth and training (including bike mechanics and tours).
- Flexible scheduling with seasonal and full-time opportunities.
- Promote sustainable and active ways to experience the outdoors and get around.
How to Apply
If you’re enthusiastic about bikes, customer service, and helping others explore our beautiful city, we’d love to hear from you! Apply by sending your resume and cover letter to [email protected]
Job Types: Full-time, Part-time, Seasonal
Contract length: 5 months
Part-time hours: 20-40 per week
Pay: From $19.00 per hour
Benefits:
- Flexible schedule
- Store discount
Application question(s):
- Are you legally eligible to work in Canada?
- Are you able to meet the requirements of the role (ie; ability to lift 35lbs minimum overhead)?
- Are you available at least 3 days a week, including a weekend day?
Work Location: In person
