Coffee Shop General Manager — Kaffeine Espresso Bar
Location: Downtown Bathurst, New Brunswick
Job Type: Full-time
Business: Kaffeine Espresso Bar
About Kaffeine
Kaffeine Espresso Bar is a locally owned café in the heart of downtown Bathurst. We are proud to be part of the Chaleur region’s food, coffee, and downtown business community.
Kaffeine is more than a place to grab a latte. It is a neighbourhood café, a meeting spot, a morning routine, a treat stop, and a local brand that people recognize.
We are looking for a Coffee Shop General Manager who can bring energy, organization, leadership, and pride to the day-to-day operation of the café.
This is a great opportunity for someone who loves hospitality, enjoys leading a team, and wants to help shape the next chapter of a well-known local coffee shop.
The Role
The Coffee Shop General Manager is responsible for leading the café team, creating a great customer experience, maintaining high standards, and making sure the shop runs smoothly every day.
You will be the person who helps set the tone: organized, upbeat, professional, clean, efficient, and customer-focused.
This role is ideal for someone who can balance people, product, operations, and details.
What You’ll DoTeam Leadership
- Lead, coach, and support the barista team
- Help create a positive, respectful, and high-energy work environment
- Train new staff on drink standards, customer service, cleaning, and café systems
- Set clear expectations and hold the team accountable
- Help build a culture of pride, teamwork, and consistency
- Create or assist with staff schedules
- Communicate clearly with ownership and team members
Customer Experience
- Make sure every customer is welcomed and served professionally
- Handle customer concerns with maturity and good judgment
- Build relationships with regular customers
- Keep the café atmosphere friendly, clean, and inviting
- Look for ways to improve the guest experience
Café Operations
- Oversee daily opening, closing, cleaning, and prep routines
- Maintain drink quality, food quality, and service standards
- Monitor inventory and help place orders
- Reduce waste and improve efficiency
- Ensure the café is stocked and ready for busy periods
- Maintain food safety, cleanliness, and health standards
- Help organize seasonal drinks, promotions, and café features
Sales, Marketing, and Growth
- Help drive sales through great service, consistency, and smart product presentation
- Support social media ideas, seasonal promotions, and local campaigns
- Help identify ways to grow catering, grab-and-go, retail, and café sales
- Bring ideas to improve products, systems, layout, service flow, and customer experience
Admin and Systems
- Use POS, scheduling, inventory, and communication tools
- Help track issues, improvements, staff needs, and product needs
- Communicate with ownership in a clear and organized way
- Embrace technology and AI tools where they can help make the job faster, cleaner, or more efficient
What We’re Looking For
The ideal candidate is organized, dependable, mature, and energetic. You do not need to know everything on day one, but you need to care, learn quickly, and take ownership.
You may be a strong fit if you are:
- A natural leader who enjoys helping people do their best work
- Very organized and detail-oriented
- Strong with customer service
- Comfortable in a busy café, restaurant, retail, or hospitality environment
- Able to prioritize and solve problems calmly
- Reliable, professional, and accountable
- Tech-savvy and open to using tools that improve efficiency
- Good at communicating with staff, customers, and ownership
- Excited by coffee, food, hospitality, and local business
- Able to see what needs to be done and take initiative
Experience
Management experience in a café, restaurant, retail, hospitality, or customer service environment is strongly preferred.
Barista or coffee experience is an asset, but strong leadership, organization, and customer service skills are just as important.
Why Work at Kaffeine?
- Lead a recognized local coffee shop in downtown Bathurst
- Be part of a locally owned group that believes in the community
- Opportunity to make real improvements and see your ideas come to life
- Fun, social, and fast-paced work environment
- Work with coffee, people, food, and local customers every day
- Leadership role with room to grow
- Be part of building something better, not just maintaining the status quo
Schedule
This is a full-time position. The schedule may include weekdays, weekends, and occasional special events depending on business needs.
How to Apply
If you are organized, energetic, customer-focused, and ready to lead a local café team, we would love to hear from you.
Please apply with your resume and a short note explaining why you would be a great fit to manage Kaffeine Espresso Bar and email them to [email protected] with the title GM Kaffeine
Job Types: Full-time, Permanent
Pay: $42,000.00-$52,000.00 per year
Benefits:
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
Ability to commute/relocate:
- Bathurst, NB E2A 1A4: reliably commute or plan to relocate before starting work (preferred)
Experience:
- restaurant management: 3 years (required)
Language:
- English/French (required)
Work Location: In person
