Overview
Diversified Health Clinic is one of Victoria's fastest-growing multidisciplinary health clinics. Our team includes Chiropractors, Physiotherapists, Registered Massage Therapists, Acupuncturists, Kinesiologists, Counsellors, and Medical Professionals working together to provide exceptional patient care.
We believe healthcare should be collaborative, modern, and patient-focused. Our mission is to create an incredible experience for every patient while building an outstanding workplace for our team.
As we continue to grow, we're looking for an exceptional Office Manager / Clinical Director to help lead our operations.
This is more than an office manager position. We're looking for someone who enjoys building systems, developing people, solving problems, and helping a business grow.
About the Role
As the Office Manager / Clinical Director, you will oversee the day-to-day operations of the clinic while working closely with the owners to improve efficiency, patient experience, and team performance.
You will be responsible for ensuring our front desk runs smoothly, supporting our practitioners, coaching our administrative team, implementing new systems, and helping us continue to grow into one of Victoria's premier healthcare clinics.
No two days are the same. If you enjoy variety, leadership, organization, and continuous improvement, you'll love this role.
Responsibilities
Leadership
- Lead and support our front desk team
- Coach staff and provide ongoing feedback
- Assist with hiring, onboarding, and training
- Foster a positive, professional clinic culture
- Help resolve patient concerns and team challenges
- Maintain accountability and performance standards
Operations
- Ensure smooth daily clinic operations
- Improve clinic systems and workflows
- Develop and maintain Standard Operating Procedures (SOPs)
- Monitor schedules and optimize clinic efficiency
- Coordinate equipment maintenance and clinic organization
- Manage inventory and clinic supplies
- Assist with facility management and vendor relationships
Patient Experience
- Ensure every patient receives exceptional customer service
- Monitor patient satisfaction and reviews
- Help improve patient retention and rebooking
- Maintain high service standards across all departments
- Resolve patient concerns professionally
Business Performance
- Track clinic KPIs and performance metrics
- Analyze reports and identify opportunities for improvement
- Help improve front desk efficiency and conversion rates
- Support marketing initiatives and community events
- Assist with implementing new technology and software
- Work alongside ownership on strategic projects
Administration
- Scheduling support
- Staff coordination
- Policy implementation
- Payroll support
- HR administration
- Documentation and compliance
- General office management
Who You Are
You are someone who naturally takes ownership.
You notice problems before others do.
You enjoy creating systems instead of working around broken ones.
You can balance empathy with accountability and aren't afraid to have difficult conversations when necessary.
You genuinely enjoy helping people succeed.
QualificationsRequired
- 3+ years of leadership or management experience
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to prioritize in a fast-paced environment
- Strong computer skills
- High attention to detail
- Professional and positive attitude
Preferred
- Experience in healthcare or medical administration
- Experience leading a customer service team
- Experience with Jane App or other EMR software
- Experience with scheduling and clinic operations
- HR or people management experience
- Experience with KPI tracking and reporting
What Success Looks Like
Within your first year you will help:
- Build a high-performing front desk team
- Improve clinic efficiency and patient flow
- Increase patient satisfaction
- Develop stronger operational systems
- Support practitioner success
- Help drive continued clinic growth
What We Offer
- Competitive salary based on experience
- Performance bonuses
- Paid vacation
- Extended health and dental benefits
- Professional development opportunities
- A positive and supportive team culture
- Opportunity for long-term career growth
- The chance to play a key leadership role in a growing healthcare organization
Why Join Diversified Health Clinic?
We aren't interested in staying average.
We're building one of the premier multidisciplinary healthcare clinics in British Columbia.
We're constantly improving our systems, investing in our team, embracing new technology, and creating opportunities for growth.
If you're someone who enjoys making a meaningful impact, leading great people, and helping build something exceptional, we'd love to hear from you.
Apply today by submitting your resume and a brief cover letter explaining why you'd be a great fit for this leadership role.
Pay: $63,465.70-$151,587.51 per year
Benefits:
- Company events
- Extended health care
- On-site gym
- Profit sharing
Work Location: In person
