COMMUNITY MANAGEMENT SPECIALIST
TEMPORARY (12 MONTHS)
RICH RICHMOND HILL, ON/HYBRID
The Company
Our client is a dynamic and customer-focused organization committed to excellence, innovation, and continuous improvement. Their team values collaboration, integrity, and accountability, creating an environment where employees are empowered to contribute meaningful work and drive business success. They encourage professional growth, cross-functional partnership, and a shared commitment to delivering exceptional results.
Company Perks and Rewards
- Hybrid work arrangement
- Competitive compensation
- Professional development and education
- Employee recognition and reward programs
The Job!
As a Community Management Specialist, you will engage with customers and fans across social media channels in a brand-aligned tone. You will also:
- Build relationships with advocates, superfans, and notable user-generated content (UGC) creators.
- Monitor forums, groups, and online conversations to understand sentiment and emerging trends.
- Support vehicle and campaign launches with proactive engagement and FAQs.
- Curate, organize, and manage high-quality UGC for brand storytelling, including rights management.
- Track engagement metrics, sentiment trends, and recurring questions to inform internal teams.
- Manage sensitive topics and escalations in collaboration with internal stakeholders.
What you bring to the job
You are someone with hands-on experience with major social platforms (Facebook, Instagram, YouTube, LinkedIn) and problem-solving, critical thinking, and sound judgment in prioritizing sensitive issues.
- Post-secondary education in Communications, Public Relations, Marketing, or related field.
- 2–3 years of professional experience in community management, social media, or customer engagement.
- Strong written communication skills and ability to adapt tone for different audiences while maintaining brand voice.
- Experience with third-party social tools (e.g., Hootsuite, Sprinklr, Sprout Social, Emplifi) is a plus.
- Ability to monitor, report, and translate social KPIs and engagement metrics into actionable insights.
- Customer-focused mindset with professionalism, empathy, authenticity, and attention to detail.
- Ability to collaborate cross-functionally to address customer concerns.
- Bilingual in French and English (spoken and written) strongly preferred.
Qualified job seekers are asked to apply with attention to Shannan Willoughby/Rujeeka Manoharan. Reference #13937.
Expected Compensation: CAD $29.50 - $37.20 per hour.
Existing Position Vacancy: Yes
I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!
Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.
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Pay: $29.50-$37.20 per hour
Work Location: In person
