Location: Toronto, ON
Onsite Flexibility: Hybrid – 4 days in office Monday to Thursday
- Position Type: Contract
- Contract Duration: 6 months (with potential for extension)
- Pay Rate: C$28.00–C$30.00 / Hour (CAD)
- Shift / Schedule: Monday to Friday, 8:30 AM – 5:00 PM
- Travel Requirements: Not required
This is a call center environment focused on day-to-day operational support. The contractor will be making outbound calls to financial institutions and updating internal systems. Approximately 80% of functions will include conducting outbound calls, with responsibility for the timely and accurate follow-up of client transfers from other financial institutions into TD Wealth. The remaining 20% of functions will include data entry, updating in-house systems, and working closely with ISM, Kofax (Imaging system), and in-house Case Management software. The contractor will have access to customer data and will interact primarily with external parties, with a daily 15-minute team huddle.
- Make outbound calls to financial institutions and update internal systems
- Conduct timely and accurate follow-up of client transfers from other financial institutions into TD Wealth
- Perform data entry functions, including updating in-house systems
- Work closely with ISM, Kofax (Imaging system), and in-house Case Management software
- Update tickets and carry out data entry duties with excellent verbal and written communication
- Participate in daily 15-minute team huddles
- Meet daily deliverable targets as a measure of performance
- Operations experience
- Excellent verbal and written communication skills for updating tickets and carrying out data entry duties
- Professional and interpersonal skills for making phone calls (phone experience is a strong must-have skill required for the role)
- Attention to detail
- Multi-tasking skills
- High technical aptitude
- Strong Excel — good understanding of using Excel spreadsheets (will be using spreadsheets with macros; must have strong technical skills to be able to pick up on learning macros during training)
- Good communication skills, organized, and able to multitask
- Call center experience
- Previous TD Wealth experience
- Previous experience with ISM, EIS, or Ticketing systems
- Banking experience
- Bilingual – French and English
- Experience with macros (a huge plus)
- University degree required
- 1–2 years of overall experience
- Call center environment with primary outbound phone-based interaction
- Hybrid work model — 4 days in office Monday to Thursday
- No overtime required
- No rotation required
- Full week of training provided upon start, with ongoing support thereafter
- Team size: 20 members
- Collaborative, close-knit team environment with growth opportunities
- Interview process: 2 rounds of interviews; virtual or onsite (likely 1 round onsite)
This client is a top-10 North American bank headquartered in Toronto, Ontario, providing comprehensive retail, commercial, and wealth management solutions to approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region. With over 85,000 employees worldwide, the organization delivers personal and commercial banking, insurance, investment, and payment services through one of the continent's largest branch networks. Teams span retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists who collaborate across a globally respected, inclusion-focused institution.
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-10451 Industry: Data & Analytics
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