At Arora Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company .We are seeking an experienced, results-driven Sales Manager with an impressive track record to join the sales team at . This role requires you to oversee sales and distribution and work to grow your customer base. We need individuals with innate leadership qualities & someone who can maintain good client & vendor relationships. At Arora Auto group ,we aim to provide exceptional customer service and build long lasting relationships with our customers and co-workers
Manage and achieve organizational sales goals by developing a business plan that covers sales, revenue and expense controls via the activities and performance of the sales team
Gross profit development: maintain gross profit averages while attaining sales volume targets. F&I training, development, and monitoring to ensure minimum product penetrations and margins
Volume: continuously increase market share against General Motors dealer competitors in the GTA. Focus on target of being most sales efficient General Motors dealer in Ontario zone and growing new car sales at a faster rate than the zone average
Sales process: develop process maps and manage sales consultants to follow a very clear process. Heavy manager involvement in every customer interaction
Plan and conduct weekly sales meetings that are planned in advance, contents of which are reviewed at weekly management meeting
Set team and individual sales and customer experience targets
Analyze data to understand sales performance and trends and reward or correct as necessary, making data-driven decisions
Identifying Key Success Factors of top performing sales people and leveraging them and their skills to develop training and support for underperforming sales people
Ensure Direct Reports are leading their teams effectively, are in control, and are delegating to maximize their own efficiency
Training; active daily training for salespeople where contributions fall short of our goals. Must be a strong trainer
Culture and leadership style: foster and promote a culture of personal participation, contribution, and accountability. All team members are to “own” their numbers. Recognize contributions that are aligned with our goals. Positive communication and recognition during every shift
Appointments and productivity: a key part of our traffic building goals. Ensure sales team are responsible for 50% of traffic driven to the dealership. Focus on appointments every single shift, measure and monitor by sales consultants
Used car management: aggressive used car targets. Resourceful in locating product channels outside of auctions and trade ins
Appraisals: deliver on appraisal expectations by utilizing vast customer portfolio and service drive. Hold the sales consultant team accountable to a minimum appraisal standard
Internet sales process: manage lead handling and produce 50% of total sales volume from internet leads
Active in customer follow up and active in sales process
