PLEASE "DO NOT" APPLY IF YOU DO NOT LIVE WITHIN REASONABLE COMMUNITING DISTANCE.
VERY STRONG KEYBOARDING SKILLS - A MUST! You will be required to take a test.
EXPERIENCED Customer Service Representative (Full-time, Part-time)
Service Ontario - located on Bank/Alta Vista is seeking outgoing, organized, and professional customer service representatives to join our team and provide top-notch service to customers at the Service Ontario private issuing office (operated by a private company)
Customer Service Representative: Duties and Responsibilities
- Maintain updated knowledge of relevant Service Ontario services in order to provide adequate services to customers
- Promptly respond to and resolve customer issues
- Process health card, driver's license and vehicle transactions accurately by following prescribed protocol
- Obtain necessary information from customers to adequately and efficiently process transactions
- Foster and maintain relationships with customers to improve retention rate
Customer Service Agent: Requirements and Qualifications
- Must be available to work shifts between the hours of 9 a.m.-5 p.m. Monday -Friday, Thurdays until 7 p.m. and 9 a.m. - 1 p.m. on Saturdays. Flexibility with your availability is required within this time frame
- MUST HAVE PREVIOUS EXPERIENCE WORKING AT A SERVICE ONTARIO OFFICE
- High school diploma or equivalent
- Multilingual candidates are encouraged to apply
- Strong communication skills in English, French mandatory
- 2+ years of experience in a fast-paced customer service-related role
- Excellent written and verbal communication skills with attention to detail
- Strong keyboarding skills
- Ability to foster and maintain working relationships
- Organizational skills with the ability to manage numerous priorities in a busy office environment
- Positive and service-oriented attitude.
- Ability to learn and thrive in a fast-paced and sometimes high-pressure environment while maintaining a high level of customer service
- Intermediate computer skills
- Willingness to work as part of a team
- Efficient, organized and a natural problem solver
- High level of patience and ability to manage a variety of customer needs.
- Must be able to provide an acceptable Criminal Record & Judicial Matters Check (CRJMC) upon being hired
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Application question(s):
- Do you have prior experience working at a ServiceOntario office?
- Do you have very strong keyboarding skills? You will be tested on this skill. Please reply truthfully. What is your typing speed?
- Are you legally allowed to work in Canada? Please explain. If on work permit please provide details and expiry date.
Also, if you are on a work permit, please provide expiry date and any work restrictions.
- Are you available to work ALL shifts between 9 am-5pm Mon-Fri, until 7 pm on Thursdays and 9-4 on Saturdays?
Language:
Work Location: In person
