Matrix Consulting Group is a leader in providing a full range of occupational and non-occupational disability management services (workers' compensation matters, STD and LTD), in operation for over 33 years, with offices across Canada.
We are looking for an additional part time or full time claims manager / adjudicator to support our growing lines of business, working from our Edmonton head office.
Matrix employee salaries are matched to your education, experience, and skills.
Matrix is currently looking for a qualified candidate to assist Canadian employers achieve best outcomes on their workers' compensation and non-occupational claim matters.
Candidates must have relevant experience in managing occupational and/or non-occupational injury claims.
- Familiarity with WCB legislation, policies and procedures is required.
- Prior workers' compensation board employment (in any Canadian jurisdiction) is preferred.
- Prior experience with STD / LTD claims is an asset.
Matrix offers great work/life balance:
- All roles are Monday to Friday
- No remote work - in office only.
- Most roles are 8:30am to 4:30pm, but some staff supporting eastern clients may start and end earlier.
- Your choice of vacation pay or paid vacation days (and we are very flexible on vacation requests).
- Most importantly, you will achieve best outcomes for our clients because Matrix supports manageable caseloads, and provides a great team to support you in making excellent decisions.
Responsibilities
- Reporting to and working exclusively from the Matrix South-Edmonton Office
- Supporting Matrix clients (Employers) with workers' compensation claim management including safe and early return to work, minimizing costs on rate statements through cost relief and effective modified duties, timely follow-up on tasks, and professional and results-driven analysis of claim circumstances.
- Assisting Employers with WCB decision analysis.
- Telephone, video conference and email communication with employer clients, and WCB.
- Collaborating with the Matrix Team on answering client questions and providing claim solutions that drive best outcomes for injured workers and employers.
- Tracking calls, appointments, and tasks for client billing and management review.
- Providing client updates on monthly results and claim status.
- Timely and efficient client relationship management, and collaboration with other Matrix team members on service delivery and problem solving.
- WCB Data Requests, preparing reports for executive, and other administrative tasks.
Skills
- At least 3 years of relevant experience in results-driven case management.
- High attention to detail, strong analytical, organizational, and communication skills (phone, video conference, and email).
- Strong Microsoft Office skills (Word/Excel/PowerPoint/Access/Teams).
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- Wellness program
Experience:
- WCB Case management: 3 years (required)
Language:
Licence/Certification:
- Driver's Licence (required)
Work Location: In person
