Job Description
As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will the first point of contact for your customers and you will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional and friendly along with having attention to detail and the ability to think outside of the box. In your role as a Customer Service Representative you will be an expert on the process and requirements in order to ensure the transaction closes smoothly and on time.
HERE’S HOW YOU’LL CONTRIBUTE:
- Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner
- Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required
- Ensure service standards are being met by processing designated Lender follow-up in accordance with the applicable program
- Communicate file updates to internal and external partners using internal computer systems.
- Organize rush requests
- Assist with preparation of document packages and reporting
- Meet and exceed customers needs and expectations, escalating all issues to the department manager
HERE'S WHAT YOU'LL BRING:
- Minimum one year of customer service experience in a call center environment
- Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset
- Exceptional phone manner with strong communications and interpersonal skills
- Proven ability to problem solve and prioritize issues
- Detail oriented and proven ability to multi-task in a fast paced environment
- Ability to exercise good judgment in protecting confidential information
- Intermediate computer skills in MS Office products (Word, Excel and PowerPoint);
- Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m.
Job Type: Full-time
Pay: From $46,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Do you have banking experience?
Experience:
- Financial services: 3 years (preferred)
Location:
- Oakville, ON L6J 7Y5 (preferred)
Work Location: Hybrid remote in Oakville, ON L6J 7Y5
